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Click here or scroll down to respond to this candidateCandidate's Name
Tel: PHONE NUMBER AVAILABLEEMAIL AVAILABLEJOB TITLE: ASSISTANT GENERAL MANAGERPROFESSIONAL PROFILECommitment to high control and audit performance standardsProven evaluating and analyzing skillsExcellent interpersonal and communication abilitiesCooperative and flexible team player; equally effective working independentlyGood Computer and typing skillsEDUCATIONAL QUALIFICATIONLLB Mountcrest University College 2012 2015EMBA University of Ghana (Human Resource Management) 2003 2004BA (Comb Hons) University of Ghana 2012 - 2015PROFESSIONAL HISTORYTRAINEREnvirotest (Vehicle Emissions Inspection Program) 07/2020 - DateTrain newly engaged inspectors on how to test vehiclesTrain Customer Service RepresentativesAct as Station Manager as and when assigned to do soAct as Customer Service Representative when assigned to do soAny other responsibility assigned to me.CUSTOMER SERVICE REPRESENTATIVE 10/2019 07/2020Envirotest (Vehicle Emissions Inspection Program)Explain waiver procedures to customers.Review applications for waiversPerform waiver inspections and grant or deny waivers according to MVARegulationsAssist motorists with extension requests. Issue extensions inaccordance with state guidelinesPerform other duties as assigned by Station ManagerLANE INSPECTOR 10/2018 - 072019Envirotest (Vehicle Emissions Inspection Program)Follow specific test procedures to conduct emissions teston vehiclesCollect test fees and reconcile cash drawer with Supervisorat the end of each shiftDirect customers in and out of facilitySpherion Staffing LLC 07/2018 To DateVarious temporary/part time jobsMail Room Clerk 09/2015 12/2015Resource MFG/RR DonnellySorting and mailing letters/bills to various customers within specifiedperiod.GENERAL MANAGER, 2013 2015Triple A Security Printing PressRestructured and developed a more effective Human Resource andAdministrative system in the organization.HEAD, INTERNAL CONTROL 2009 2013Union Savings and Loans LimitedEnsured the completion and early submission of Internal Controlreports to the Board of Directors for discussion and implementationof our recommendations.Conduct follow ups on outstanding issues during Audit and report on current position to Audit Sub-Committee of the BoardConduct investigations and frauds that have occurred in the BankPrepared all the manuals for Union Savings and Loans with theexception of the Accounting and Credit ManualsDesigned a template that was used to successfully monitor andcontrol banking operations in addition to the Internal Control Manualto reduce fraud in the bank.Ensure the day to day running of the DepartmentMANAGER, INTERNAL CONTROL (BANKING OPERATIONS) 2007 2009Womens World Banking GhanaEnsured the completion and early submission of Internal Controlreports to the Board of Directors for discussion and implementationof our recommendations.Developed the Operations Manual for the BankVisiting Branches to ensure they comply with Operational procedures and processesCollate and review branch monthly returns to present report on the performance of the branches to ManagementVisiting branches to conduct snap checks to ensure that they are complying to processes and procedures and that the systems are working effectivelyDesigned a template that was used to successfully monitor andcontrol banking operations in addition to the Internal Control Manual toreduce fraud in the bank.Any other assignment presented to me by the General Manager/Operations & AdministrationMANAGER, INTERNAL CONTROL 2005 2007Prudential Bank LimitedConduct routine audit in the banks branches and departmentsConduct investigations and frauds and other assignments given to meby my Head of DepartmentEnsured the completion and early submission of Internal Controlreports to the head of department.Represented my Department on the Procurement Committee of the Bank.TRAINING MANAGER 2004 - 2005Ultimate Strategic Information Systems ConsultPlanning and managing all training programmesTrained users of the Human Resource Software.MERCHANT BANK (GHANA) LIMITED 1989 2004Internal Control 2002 2004Reviewed reports compiled on monthly returns submitted to theDepartment by the branches and other departmentsConduct follow ups on outstanding issued during Audit and reportOn their current position to the Audit Sub-Committee of the BoardConduct investigations on frauds and any other assignments givenTo me by the Head of DepartmentClear letters of credit for the Export DepartmentEnsured the completion and early submission of Internal Controlreports to the Board of Directors for discussion and implementationof our recommendations.Represented the Head of Department on the Audit Sub-CommitteeOf the Board in his absenceBranch Manager (Takoradi Branch) 2000 2002Effectively managed all Branch Operations and Credit and MarketingCoordinated a market storm to create a customer base for the branchTogether with the Marketing Officer, mobilized deposits for the branchResolved customer complaints to their satisfactionEstablished media contacts to obtain free publicity for our services and productsMotivated staff positively to successfully achieve branch targets.Loans advances and Loan RecoveriesHead, Paloma Representative Office 1998 2000Management of both Domestic and International banking operationsManagement of loan advances and loan recoveriesHandled all customer complaints to their satisfactionIntroduced new performance appraisal techniques to make staff havefaith in the performance appraisal system.Head, Customer Service 1997 - 1998Established the Customer Service Department and developed a manualto train all employees of Merchant Bank in customer serviceInitiated the formation of a Customer Action Team that evaluatedcustomer complaints weekly and designed appropriate solutions forthe complaints and formulated effective and efficient strategiesto meet customer expectations.Ensured timely handling of all customer complaints thereby maintaining aGood Corporate Image of the BankInitiated a more effective mailing system to the Secretary/Clerk who handled allCorrespondence of the DepartmentBrought awareness to staff that corporate grooming is important in building a goodCorporate image of the Bank |
