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Click here or scroll down to respond to this candidateCandidate's Name
Rocky Mount, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer service oriented professional capable of multi-tasking and prioritizing workloads to ensure timely delivery. Maintains courteous and professional working relationships with employees at all levels of the organization. Accustomed to handling information that is sensitive and confidential. Possesses 10+ years of healthcare industry experience. Resourceful, flexible, and adept at acquiring new skills in support of company objectives. Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.1. Microsoft Office Applications (Word, PowerPoint, and Outlook); Types 50 WPM. Work ExperiencePatient Support SpecialistMillennia - Cary, NCMay 2023 to PresentHelps members pay their medical bills, help solve billing issues, help them get a refund if due. MBA ConsultantBCBSTN - Chattanooga, TNOctober 2022 to May 2023Help members and providers with dental claim and benefits Member Services Advocate - REMOTEConcentrix - Jacksonville, FLApril 2021 to March 2022 Utilize an electronic record system in order to provide adequate customer service Handled inbound and outbound telephone calls, and United Healthcare Group policies Adhere to HIPAA regulations and the organization procedures Interact regularly with policy holders, doctors, nurses, and other financial department representatives to ensure questions regarding claims and bills are answered appropriately Accurately verify insurance policy benefits for callers Patient Care TechnicianLiberty Home Choices - Philadelphia, PAMay 2019 to August 2021 Maintain a safe, secure, and healthy environment. Assist with activities of daily living, personal hygiene, mobility, and feeding. Complete daily logs documenting patient condition and activities and any changes to patient care plan. Volunteer Teacher AideAcelero Headstart - Philadelphia, PAJanuary 2019 to December 2019 Set up for breakfast. Sat in during story time and monitored childrens behavior. Picked up art supplies for the classroom.Home Health AidePersonal Health Care - Valley Forge, PAMay 2013 to November 2015 Provided direct care, ran errands, and cooked meals. Engaged individuals in activities and sensory stimulation to encourage positive reactions. Provided companionship and contributed to a positive environment to enhance clients quality of life. Direct Care WorkerPublic Partnership - Philadelphia, PAJune 2005 to May 2013 Attended doctors appointments and acted as a patient advocate. Filled out timesheets with duties completed on a daily basis. Cooked and cleaned for clients and kept an organized and well-maintained environment. Provided companionship, ran errands, and maintained confidentiality of proprietary information. EducationAssociate of Science degree in Health SciencesUltimate Medical Academy2021Skills Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management Medicare / Medicaid Government Payers Third Party Payers Introduction to CPT & ICD-10 Coding Medical Billing Medical Office Medical Administrative Patient Registration Data Entry (1 year) |
