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Title Loan Sales Customer Service
Target Location US-NY-Yonkers
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Yonkers, New York Street Address
SUMMARYHighly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.SKILLSCollateral/Documentation SpecialistAgency Delivery SpecialistTransaction ManagementClosing Process FacilitationLegal Document PreparationCustomer ServiceLegal AssistantDependable and ReliableTime Management SkillsDatabase ManagementEXPERIENCEMorgan Stanley April 2017-May 2023AVP Secondary Loan Delivery Lead/Transaction ManagerSecondary Loan Delivery Lead- Was a key stakeholder with setting up our Agency platform with Fannie Mae for secondary loan sales, overseeing the development of the platform, improving the overall performance of our LOS system and ULDD & UCD accuracy. Acted as liaison between platform development team and internal teamsSummarized raw data and analyses and made recommendations based on findings.Collaborated with key stakeholders to understand client's anticipated outcome for product testing.Developed application instructions for users, updating documentation with latest error handling procedures.Forged and cultivated strong relationships with our counterparties within fast-paced and constantly moving environment.Collaborated with management to discuss effective plans for resolving major data problems.Continuously surpassed sales goals, optimizing profitability and performance.Recommended improvements to systems and procedures for increased productivity.Trained end users on agency software functionality, best practices and protocols.Analyzed collateral files with our custodian, evaluating assets and risk to determine loan salability.Transaction Manager Lead-Facilitated the process for bulk purchase transactions from start to finish, smoothly communicated between clients, trading desk, sales staff and due diligence team. Drove on-time, smooth settlements.Cultivated congenial relationships with clients and other parties in transactions with ultimate focus on customer satisfaction and business growth.Liaised with clients and handled day-to-day contact regarding scheduling of meetings and issue resolutions.Maintained loan settlement pipeline and coordinated funding with counterparty(s).Authored settlement agreement documents and obtained signatures from both parties to finalize agreements and tie-out for funding.Kept settlement records audit-ready and monitored timely recording of all transactions.Legal Assistant- Managed the preparation of NDA (Non-Disclosure Agreement) requests from our sales team and trading desk for new and existing clients, liaised between internal counsel and sales, exchanging information.Monitored, filed, and recorded fully compiled NDA Agreements.Final Document Specialist- Managed the retrieval and delivery of post settlement trailing document Securitizations. Liaison between our counterparties, county clerks offices and custodian.FirstKey Mortgage LLC August 2013-April 2017AVP Investor Relations/Loan Delivery/Post Closing ManagerInvestor Relations Manager/Loan Delivery Lead- Managed loan sales, Government Insuring and Loan on-Boarding, which entailed leading the team, getting up to speed on functional operations, facilitating end-user training and executing problem resolution initiatives.Was a key stakeholder with setting up our Agency platform with Fannie Mae & Freddie Mae for secondary loan sales, overseeing the development of the platform, improving the overall performance of our LOS system and ULDD accuracy. Acted as liaison between platform development team and internal teams.Maintained collateral integrity with our custodians and warehouse banks. Ensured all collateral was dry for loan purchase and loan sales (retail, correspondent, commercial & MSR products).Maintained full responsibility for working with investors, driving secondary loan sales and managing investor relations.Handled high volume delivery of all loan products for forward, correspondent & commercial loansHandled high volume delivery to the agencies (Fannie Mae, Freddie Mac & HUD).Played a key role in management to develop policies/procedures associated with product quality control which included legal and credit review checkpoints.Trained and mentored employees in meeting objectives and exceeding performance targets.FHA Coordinator -Forwarded mortgages Insurance premium through HUDs system (FHA). Submitted files for insuringLoan boarding specialist- was a key-stakeholder in setting up our loan onboarding process with our sub-servicerLiaison between Operations Staff and VendorsAccount reconciliation with servicing, accounting, and secondary marketingCompleted vendor and investor applications for business channels (Ginnie Mae, MERS, Custodians, MI Companies and Credit Rating Agencies)MERS Administrator and Signing Officer, responsibilities include MERS membership for each business channel. Handled loan level MERS reconciliation, MERS Registration & Batch Confirmations. Managed final document department which included retrieval and distribution to investors and custodians.ADDITIONAL WORK EXPERIENCEMetLife Bank, N.A.f/k/a EverBank Reverse Mortgage LLC f/k/a The Bank of New York Mortgage Company June 1995 to July 2013Loan Delivery/Post Closing & Government Insuring Specialist, AVPEDUCATION AND TRAININGHigh School DiplomaWestchester Community College- credit towards business degreeCERTIFICATIONSNew York State Notary Public LicenseCOMPUTER SKILLSOutlook, Lotus Notes, Excel, Word for Windows, Adobe Acrobat, FHAC, Fannie Mae & Freddie Mac applications, Mortgage Closing Applications (TMO, Diamond, Tango, Netox, Encompass, & ELC), Vendor applications

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