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Title Administrative Assistant Customer Service
Target Location US-MA-Quincy
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Skills:Computer: Microsoft Word, Excel, PowerPoint, Raiser's EdgeAdministrative AssistantOutlookPayrollReceptionistAccounts PayableWordBillingMicrosoft ExcelData EntryFilingMS OfficeMarketingMicrosoft OfficeQuickBooksSalesAccountingInsurance VerificationMedical SchedulingMedical BillingAccounts ReceivableMedical TerminologyMedical Office ExperienceEMR SystemsMedical RecordsTriageICD-10Patient CareEpicAnatomy KnowledgeHospital ExperienceHIPAACustomer serviceWork Experience:Boston College, Boston MA. April 2022  March 2023Administrative AssistanceOversees management of student workers is Classical Studies Department ensuring students completed department projects and provide additional support as neededReviewed, assessed, routed, answer and monitored follow up action steps on correspondenceManaged complex calendars, arranged meetings, and schedule travel arrangements for the directorReport to the Classical study chair to assist with overseeing additional projects and ensuring work is done at a timely manner for the departmentAssist with calendar and travel arrangements, handling phone calls and greeting visitors, opening and prioritizing mail, and maintaining invoices to ensure payment to vendorsSuffolk University Boston MA September 2020 - February 2021Faculty FacilitatorFacilitated online Contemporary Business Communication courses.Demonstrate ability to effectively assist special education staff in using SEAS as a learning, information, collaboration, and communication tool.Leveraged strong facilitation and communication skills to secure one of 12 positions to continually support the Diversity & Inclusion awareness initiative.Provided enrichment opportunities designed to support cognitive, social/physical development and models appropriate parent and child interactions with positive communication skills.Assisted teacher in classroom management of students.Successfully implemented an online program for a classroom of 20students.Provide personalized support to teachers to ensure and improve student-centered learning, student achievement and classroom management.Facilitated new corps members' development of classroom management plans and interpreting data.Suffolk University Boston MA September 2020  January 2022Faculty FacilitatorFacilitated online Contemporary Business Communication courses.Demonstrate ability to effectively assist special education staff in using SEAS as a learning, information, collaboration, and communication tool.Leveraged strong facilitation and communication skills to secure one of 12 positions to continually support the Diversity & Inclusion awareness initiative.Provided enrichment opportunities designed to support cognitive, social/physical development and models appropriate parent and child interactions with positive communication skills.Robert Half - Boston, MA June 2019 to February 2022Administrative AssistantDoing administrative and clerical tasks (such as scanning or printing)Preparing and editing letters, reports, memos, and emails.Running errands to the post office or supply store.Arranging meetings, appointments, and executive travel.Process vendor payments.Northeastern University - Boston, MA March 2016 to April 2019Administrative AssistantReviewed, assessed, routed, answer and monitored follow up action steps on correspondence.Managed complex calendars, arranged meetings, and schedule travel arrangements for the director.Served as principal administrative contact liaison with all University constituents and external contacts.Gathered and analyzed information dissemination for the director.Mount Auburn Hospital - Watertown, MA May 2014 to March 2016Accounts Receivable SpecialistAnswered phones; determined appropriate personnel to respond to various inquiries.Reviewed notes on outstanding invoices from Branch Manager, Account Manager, and/or prior calls.Determined and advise Branch Manager on appropriate collection methods, communications, and resources.Kept an organized filing system of all accounts, statements, transactions, payments, and debts.Massachusetts Eye and Ear - Boston, MA January 2014 to May 2014Administrative Assistance & Medical BillingEnsured efficient processing and documentation of all information required for insurance verification, registration and billing in the Electronic Medical Record (EMR) system.Provided routine and more complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages.Coordinated calendar and schedules including: coordinate calendars for several managers or coordinates events for department.Roxbury Comprehensive Health Center - Boston, MA June 2007 to March 2012Medical Biller/ Administrative assistantDemonstrated excellent customer service skills, listening, problem solving, professionalismFollowed up on pending claims, this includes following up with the insurance company, document the findings and gather and send the necessary documentation to process the claims.Communicating by telephone with enrollees, insurance companies, and any parties involved in the patient claims process.Codman Square Health Center - Dorchester, MA February 2005 to May 2007Administrative Assistance & Medical BillingCreated and prepares new chartsScheduled and registered patients for appointments/procedures, confirm appointments/procedures,prepare for patient visit by providing patient with all necessary information and completing all necessary tasksAppropriately utilizes organizational resources including management of time, supplies, equipment and other assets.Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments.Brigham and Women's Hospital - Boston, MA April 2003 to January 2005Administrative AssistanceGreeted patients, schedules appointments, records and verifies patient demographic and insurance information. Follows up patient reminders as requiredAnswered phones triaging calls, receives, forwards and deliver messages to appropriate party via EMRAppropriately utilizes organizational resources including management of time, supplies, equipment and other assets.Education:University of MA- Boston, MAHS Diploma 1984University of MA- Boston, MABachelors Degree 1989

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