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Click here or scroll down to respond to this candidateCandidate's Name
Ready to get back into the game and use my skills and abilities to improve myself as well as the company.Gibsonton, FL 33534EMAIL AVAILABLEPHONE NUMBER AVAILABLEHighly motivated, customer service oriented, dedicated, productive individual that pays close attention to detail. Able to maintain an upbeat and positive demeanor in high-stress situations. Enthusiastic team player as well as a self driven individual that holds myself to a high standard. Ambitious to learn new processes and techniques to enhance individual and team productivity for a successful workplace. Authorized to work in the US for any employerWork ExperienceFirst Impression SpecialistElectric Todays Home Service Heroes - Tampa, FLMarch 2022 to August 2022Answer an average of 75 calls a dayGenerate service appointments in Service Titan while speaking with customers Make outbound calls from web requestsBook a daily average of 85% of incoming leadsMet goal 5 months in a row booking over 80% of incoming leads as a team Route and dispatch 5 AC servicemen, 10 electricians and 2 plumbers Receptionist/Customer ServiceCourtesy Toyota of Brandon - Tampa, FLMarch 2019 to January 2021Started as a receptionist; greet guests as they walk in Answer incoming calls and direct to appropriate person or department Receipt all down payments (cash, checks, credit cards, etc..) Program key trackers for all new vehicles.Keep reception area neat and cleanTransferred to service department as a service cashier Provide guests fast efficient by service making appointments Daily inventory of loanersBalance all service tickets with Payment Mate before end of shift Close repair orders efficiently and correctlyEncourage teamwork and communication to make work flow smooth Lead by example while encouraging peers to do the same Gather all necessary documents to put guests in loaner vehicles (filling out a form with damage, fuel, etc) Check loaner vehicles in filling out the same form upon checking on Receipt cash, checks and credit cardsBilling SpecialistCGM Services - Tampa, FLNovember 2017 to April 2018Generate invoices from technicians' work tickets and submit to customers promptly Answer phones and enter service calls or scheduled maintenance calls for commercial and residential customersRecovered over $800 in past-due invoicesData Entry in Quickbooks to assist accountingCommunicate with service technicians to assist dispatch Assist with accounts receivableFile and create files to properly maintain records until the company went bankrupt Administrative Assistant/ReceptionistBrandon Honda - Tampa, FLSeptember 2015 to November 2017Answer up to 50 telephone inquiries per day and route accordingly Greet incoming visitors and direct to proper department or personnel Generate reports for management review before sending to corporate Creat and maintain spreadsheets with ongoing tracking information for dealer tags and key inventory Provide administrative and clerical support to employees as well managers Keep reception area and lobby in a neat, organized and professional fashion Restock office materials and order supplies for entire dealership weekly Proof professional business correspondence including television, radio ads and brochures Receive and route incoming mailContribute suggestions to improve team efficiency and productivity Count and prepare cash for sales bonuses weeklyAccount Payable SpecialistEd Morse Auto Plaza and Ed Morse - Tampa, FLMay 2013 to June 2015Receive invoices and enter into database for Ed Morse Auto Plaza and Ed Morse Mazda of Lakeland Investigate and resolve discrepanciesUpdate and maintain accounting recordsCompile information for state and federal tax filings Match invoices to statements and prepare checks for vendor payment in a timely manner Reconcile and post corporate wires while watching expenses Review store expenditures to ensure proper coding of expense accounts EducationGraduaed High School with honors in MathEast Bay High School - Gibsonton, FLAugust 1993 to June 1997Skills Data Entry (10+ years) Typing (10+ years) Excel (5 years) Microsoft Office (10+ years) Customer Service (10+ years) Customer Care (10+ years) Bookkeeping (10+ years) Accounts Payable (3 years) Accounting (5 years) Microsoft Outlook (10+ years) Clerical Experience (10+ years) General Ledger Accounting (2 years) Journal Entries (2 years) Balance Sheet Reconciliation (2 years) Time management (10+ years) Account Reconciliation (2 years) Bank Reconciliation (2 years) Accounts Receivable (2 years) Microsoft Excel (10+ years) Leadership (10+ years) Administrative experience (10+ years) Basic math (10+ years) 10 key calculator (10+ years) Front desk (8 years) Dealership experience (6 years) Documentation review (5 years) Conflict management (4 years) English (10+ years) Office Management QuickBooks (3 years) Payroll (5 years) Computer literacy (10+ years) Auditing (2 years) Office experience (10+ years) Microsoft Word Filing Pharmacy technician experience (4 years) Computer skills (10+ years)AssessmentsFiling & organization ProficientJune 2021Arranging and managing information or materials using a set of rules Full results: ProficientCustomer focus & orientation ProficientJuly 2021Responding to customer situations with sensitivity Full results: ProficientCustomer service fit ProficientSeptember 2021Measures the traits that are important for success for customer service roles Full results: ProficientAttention to detail ProficientMay 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientInside sales ProficientJanuary 2022Understanding and responding appropriately in sales scenarios, and performing common sales calculationsFull results: ProficientData entry: Attention to detail ProficientAugust 2021Maintaining data integrity by detecting errorsFull results: ProficientWritten communication ProficientAugust 2021Best practices for writing, including grammar, style, clarity, and brevity Full results: ProficientWork style: Professionalism ProficientJanuary 2022Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: ProficientOffice manager ProficientJune 2021Scheduling and budgetingFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
