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Professional SummarySuccessful customer service representative with 7 years of experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability. Work HistoryFarmers Insurance- Contractor Claims Customer Service Representative 09/2021 - Current Open and maintain customer claims by recording account information Follow communication procedures, guidelines, and policies Provide accurate, valid, and complete information by using the right methods Help assist with directing voice messages Send insurance documents to correct partySentry Insurance Group - Customer Service Representative Freeport, IL07/2018 - 10/2019 Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered constant flow of customer calls with up to 10 calls in queue per minute. Answered customer telephone calls promptly and in appropriate manner. Modified, updated and processed existing policies. Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation. Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations. Nationwide Inbound Inc. - Customer Service Representative Freeport, IL12/2016 - 07/2018EMAIL AVAILABLEPHONE NUMBER AVAILABLE114 E Winslow,Freeport, IL 61032Skills Payment processing Professional telephone demeanor Good listening skills Creative problem solving Quick learner Microsoft Office (Excel, Word,PowerPoint) Guidewire TrexoEducation05/2017Freeport High SchoolFreeport ILHigh School Diploma05/2022American Intercontinental UniversitySchaumburg IL.Bachelor's Degree in BusinessAdministration10/2022Property and Casualty License Responded to customer requests for products, services and company information. Answered constant flow of customer calls with up to 40 calls in queue per minute. Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly and in appropriate manner. Provided primary customer support to internal and external customers in a fast-paced environment..