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Candidate's Name
Syosset, NY Street Address   EMAIL AVAILABLE  PHONE NUMBER AVAILABLEProfessional ExperienceStation SupervisorMetropolitan Transit Authority, New York, NY (May 2012Present) Supervise staff engaged in customer service, the operations of controls, and cleaning of stations and work environment Assign 10+ station personnel for station cleaning and mobile washing Provide high quality customer service to all transit users Conduct booth audits as necessary to ensure revenue accountability Prepare and analyze daily progress reports and logs utilizing Microsoft Outlook Perform station inspections and trouble calls to assure safety and proper improvement of stations and station controlsStation/Ticket AgentMetropolitan Transit Authority, New York, NY (April 1998May 2012) Provided direct, front line customer service to NYC Transit customers daily Offered solutions to customer complaints Assisted customers with directions, fare card transactions, turnstiles, etc. Observed and reported on the overall condition of the station Operated booth terminal and reconciled daily booth revenue Police Administrative AideNYC Police Department, Astoria, NY (April 1993April 1998) Analyzed complaint reports from the public for further action Created reports for victims and inputted information into computer Performed general clerical workVolunteer ExperiencePrayer Group SecretarySt. Basil Orthodox Church, Franklin Square, NY (January 2017 - Present) Held monthly meetings of 40+ members to discuss multiple spiritual topics Created annual report of all activities of the prayer group Planned an annual outing to Maine for fellowship EducationBishop Moore College, Kerala, IndiaBachelor of Arts in Economics - May 1978Additional Information Skills: Microsoft Word, Microsoft Outlook, Data Entry, Conflict Resolution Certifications: NYS Security Guard License, MTA NYC Transit Flagging Certification, MTA NYC Track Safety Certification Languages: Malayalam (primary fluency)