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Click here or scroll down to respond to this candidate Candidate's Name
Street Address Black Willow CourtLocust Grove, GAPHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY OF QUALIFICATIONS CCNA ready, configure networks with Cisco Packet Tracer and GNS3 Knowledge of Mac, Windows XP, Vista, 7, 8 and 10 OS Capable of diagnosing and repairing various hardware and software problems Active directory, SCCM, Microsoft office 365, Outlook, Excel, PowerPoint, Zoom Knowledge of PC setup, TCP/IP, Routers, Switches, VLans, Lans, Wans, VMware Highly organized with great attention to detail with proven ability to identify, analyze, and solve problems Able to establish priorities, manage time productively, and perform well under pressure Willing to learn and accept constructive criticism Team player, yet equally effective, motivated and hard working independentlyEDUCATION
B.S. Computer Science; Concentration in Business Management & Administration
Touro College Brooklyn, NY 08.2010 - 01.2014EMPLOYMENTHolland and Knight PHONE NUMBER AVAILABLEIt Support Specialist Remote Provided direct customer support for Imanage, DMS, Milan and document related issues Executed MFA on numerous administrators cloud accounts and deploy azure solutions Troubleshoot Citrix applications and VPN connections with end users
Assisted with deployment of new applications or upgrades to existing applications Responsible for communicating with other escalations and team members to resolve issuesDXC (Pyramid Consulting) PHONE NUMBER AVAILABLEHelpdesk Support Remote Assist with migration to new email server and troubleshoot issues and implement solutions
Increase overall company performance through improved IT uptime and cost reductions Troubleshoot daily IT desktop client issues, support multiple departments and various offices across the world Assist end users with various types of technical issues via email, live chat and telephone Verify client and reset password for various applications windows login, bit locker, and RSA Install applications and assist with phone, docking station, and laptop setupAtrium Health Navicent The Medical Center (Pyramid Consulting)Desktop Support 06.2021 - 12.2021 Coordinate with end users to resolve their software, hardware, and network issues in an efficient manner Helped implemented Epic across the hospital and all their offsite locations
Handled incoming tickets through service now ticketing system and assigned them to correct groups Remotely connect to user PC to install software and diagnose problems
After TDR testing, I troubleshoot hardware and software issues related to epic Image with PXE boot, installed, repaired, maintained and upgrade windows PC and laptopWoodhull Hospital Brooklyn, NY (Winston Staffing) PHONE NUMBER AVAILABLE
Computer Associate 2 Insured users were able to access Epic modules and print documents and labels Image windows 7 PC s and laptops to windows 10 and encrypt laptop with McAfee software Use remote access to perform troubleshooting when needed Lead tech at new site, PXE boot to server, utilize graph to show team where devices go Configure workstations statically and add them to workspace domain, this allowed doctors and nurses to properly and promptly take care of patients in a timely matter Monitor service now tickets, ensure they were completed quickly and proficiently
Documented any item taken out of storage in excel sheet Build, configure, install, maintain, analyze, troubleshoot and repair computer systems and related hardware
Suny Downstate Brooklyn, NY (Winston Staffing) PHONE NUMBER AVAILABLEHelpdesk IT Technician
Assisted test takers with IT related issues and organized computers with net support which averaged 97% satisfaction on helping students with any issues that came up Configure users, groups and group policy objects on active directory
Monitor system performance to identify abnormalities and develop capabilities to prevent unscheduled downtime Worked with Active Directory to build user network profiles, reset passwords, unlock accounts, etc Document issues in Footnote s ticket management system which lead to quality performance and productivity Experience with software tool SCCM and net support using remote connection Provide help desk support to interact with users to help resolve problems with infrastructure operation, performance, or maintenance Researched, tested and implemented new technology for in house applications Maintained and troubleshoot A/V equipment such as projectors, smartboards, TV s and sound bars Administered repairs, upgrades and completed configuration of PC's and related peripherals Repaired PC and Macintosh computer issues and also worked with vendors for repairs
Brookdale Hospital - Brooklyn, NY (Apex) 12.2018 - 03.2019Communication IT Technician
Activate and test cell phones, iPads, and laptops which enhanced business productivity
Add user information to excel sheet, put it on share point and managed group policy objects throughout active directory
Assisted vendor on deploying phones to faculty members and backed up user information Solved all issues on ticketing system called service now and created tickets as well
Disassembled units to diagnose computer issues and repair equipment for users Made sure devices were added securely on mobile iron so that they can be monitored properly Provide management of inventory, and also made sure that all assigned devices were in compliance Unlock user accounts and made sure that they had connection all throughout the hospitalAsurion Queens, NY PHONE NUMBER AVAILABLERepair IT Technician
Perform internal and external repairs on phone devices which Document invoice repair parts, receive inventory and give estimated cost to customer Diagnose PC issues and made repairs to enhance productivity and traffic
Assist customers with transferring, contacts, photos and documents to new devices Diagnose and troubleshoot network problems
Time Warner Cable Brooklyn, NY PHONE NUMBER AVAILABLETechnician
Knowledge of PC setup and installation of routers, switches, modems, VoIP and network cables as well as various peripheral devices Capable of diagnosing and repairing various hardware and software problems Trained technicians and mentored numerous technicians in cable installation techniques Maximize company revenue by ending month with extremely lower than required rework percentages contributing to company s overall percentage, preventing huge charge backs Demonstrated remarkable technical skills and achieved impressive productivity percentage within or beyond company s standards
InternshipKings County District Attorney s Office- Brooklyn, NY PHONE NUMBER AVAILABLENetworking Installing software, application to user standards, and image pc Troubleshooting hardware, software problems and Deployment of OS via RIS Provide help desk support, desktop support and network administration Securing network resources with shared folder permissions, implementing file security systemCertification Network+ |
