Candidate Information Name Available: Register for Free Title Customer Service Account Executive Target Location US-PA-Harrisburg Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Street Address  Maclay StreetHarrisburg, PA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary: Experienced customer service professional with the ability to thrive and produce positive results with limited oversight. A team player with strong verbal communication skills, a proven collections record, and an ability to multi-task.Experience:DASHER, INC. 2022 to presentCommunity Engagement Specialist  Harrisburg, PAProvide support to customers seeking information regarding health insurance and prescription drug issues through various mediums (Ncompass, Ecis, CSD, Express Scripts)Provide prompt and empathetic assistance to customers via telephone based on company training and guidelinesWork successfully and as a remote hybrid at-home and in-office employeeCUMMINS ENGINES 2018 to 2020Parts Advisor  Harrisburg, PADocumented customer inquiry information within appropriate Cummins system (BMS)Assisted in annual inventory in the warehouse  including sourcing and negotiating with suppliersResolved customer issues and escalate complex issues providing documentation if necessaryProvided feedback to support improvement projects intended to improve customer experiences and organizational goalsProvided suggestions on how the existing processes can be made more customer centric or efficientADVANTAGE SALES AND MARKETING/CROSSMARK 2013 to 2018Senior Account Executive  Harrisburg, PAOverall management and authority for planning and establishment of goals for assigned events including budget development, program content, achieving target goals and member/attendee satisfaction.Draft project event plan and supervise 15 employees, including budget, scheduling, and time reportingCoordinate with marketing department and initiate review of event campaign brief and submit required project request forms. Collaborate in the development of tactical strategies to ensure timely executionLINEBARGER, GOGGAN, BLAIR, & SAMPSON 2011 to 2013Legal Aide Collection Specialist  Harrisburg, PAGenerated regular aging reports, reviewed receivables, and performed skip tracing.Collected on large accounts for the PA Department of Revenue for unpaid state taxes (~3,000 accounts)Singlehandedly served the PA Turnpike Easy Pass account (~200 calls/day) to collect unpaid debtsConsistently met monthly collection fee goal of $6.5K (>$100K/mo) and awarded monthly bonusesSUBURBAN PROPANE 2007 to 2011Senior Collector  Middletown, PA (promoted after 12 months)Analyzed account information to determine appropriate credit actionsRepresented assigned regions at monthly/quarterly customer review meetingsMonitored accounts outside assigned regionCollected on difficult past due amountsMaintained effective relationships with external vendorsCollections Representative  Middletown, PAInitiated all customer collection activities including calls, letters, and e-mailsCollected on past due amountsTrained in Fair Debt Collection LawsAssisted with general administrative and office functionsSoftware: Proficient with MS Office products.