| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate
.Contact
Garland, TX Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Skills TECHNICAL SKILLS: CRM / ERP / Cloud: JIRA, Salesforce, SAP, ServiceNow, Zoho, Sage 100, EPIC Other Tools: MS Office 365, Confluence, JIRA, Agility,Trello, DevOps, ZohoSprints, Monday.com, Mural TECHNICAL SKILLS: CRM / ERP / Cloud: JIRA, Salesforce, SAP, ServiceNow, Zoho, Sage 100, EPIC Other Tools: MS Office 365, Confluence, JIRA, Agility,Trello, DevOps, ZohoSprints, Monday.com, MuralCertificationsCertified Scrum Master - Scrum Alliance
Professional SummaryCertified Scrum master and servant leader with 7+ years of experience utilizing agile principles and frameworks to increase business agility and maximize value delivered. Salesforce Administration 3+ years / SAP Proficient in impediment removal and kaizen discovery. Level 3 listening skills and high emotional intelligence. Experienced in coaching and leading onsite and offshore teams. Experienced in Waterfall, SAFe, Kanban, Scrum, and Agile delivery tools such as VersionOne, Jira, Agility, Planview, Trello, ZohoSprints, and Monday. Ability to develop and maintain strong relationships with vendor resources, vendor management, development teams, stakeholders and senior management. Hands-on expertise in coaching Product Owners with backlog grooming, writing user stories, story pointing and estimation. Strong understanding of SDLC, product and sprint backlog tracking, burn down metrics and velocity. Ability to provide high level of quality and productivity.
Work HistoryFebruary 2016 - February 2023Scrum Master Travelers Insurance
Coach Team responsible for functional/data integration for Supply Chain Create and facilitate agile training for 10+ scrum team members Salesforce Administration Facilitate agile ceremonies such as PI planning, daily stand-ups, sprint planning, sprint review & sprint retrospectives Work closely with Developers and POs to clearly define the Definition of Ready (DOR) & Definition of Done (DOD) Facilitate backlog refinement sessions to ensure crisp story sizing Manage complex dependencies between internal Scrum teams and third parties to identify and resolve impediments Utilize burndown/burnup charts to track and communicate team metrics such as velocity, sprint and release progress Use agile techniques such as User Stories, TDD, Continuous Integration, Continuous Deployment, Continuous Testing, and Automated Testing.November 2014 - March 2016Technical Support Lead Telvista INC
Managed call flow and responded to technical support needs of Verizon Fios customers. Ensured team-members stayed up to date by providing frequent training. Monitored calls for skill level and customer service delivery. Identified and solved technical issues with a variety of diagnostic tools. Effectively removed impediments for members on my team.June 2009 - July 2014Store Manager ACE Cash Express
Planned monthly budgets and expenses to align with Company goals, along with governing employees Cash checks using established risk analysis (as defined by policies and procedures materials) avoiding return items as much as possible Provided and market company services, including but not limited to: check cashing, loans, utility and other bill payment transactions, money order sales, wire transfer services. Performed opening and closing procedures, including but not limited to: preparing bank deposits or re-deposits, investigating and resolving report discrepancies, and verifying money in the cash drawer and safe Facilitated meetings with peer Store Managers to obtain site progress and action items to ensure Regional goals were met.
EducationHigh School Diploma
Grand Prairie High School, Grand Prairie, TX
Associate of Arts Computer Networking And Administration
North Lake College, Irving, TX
*Credits obtained. |
