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PHONE NUMBER AVAILABLE (C) EMAIL AVAILABLE Salesforce Certified Sr Salesforce AdminSummary: 5+ years of experience in Salesforce platform as a Salesforce Admin. 5+ years of experience in Sales Cloud and Service Cloud. 2+ years of experience in Marketing Cloud and Experience Cloud. Working experience with Saas company. Sales Cloud expertise managing with Sales Enablement, Sales life cycle, Account, Contact, Lead, Opportunity, Task, Reports, Dashboards, and all types of custom and standard objects including developments. Service Cloud expertise managing with all Customer Service, Case, Omni Chanel, Ingenious, Shipment, Terminals, and all types of custom and standard objects including developments. Worked in all stages of Software Development Life Cycle (SDLC) & Agile and Scrum Methodologies. Experienced Waterfall to Agile; and using Jira, Jira Align, Power BI and Tableau. Experienced working with BDD, TDD. CI/CD pipelines of deployments and releases. Experienced Scaled Agile Frameworks, assisting in the execution of an Agile Release Train (ART); using Agile tracking tools to perform epic creation and user story.
Experience managing Salesforce sandboxes and back up tools such as Metallic and Own backup. Managing Project including plan, coordinate and bring to completion complex projects, updates. Lead design and Sales Process provide technical solutions. Supporting user adoption and providing technical Salesforce support issues. Work closely with Managements, Users and key business stakeholders in requirements gathering. Ability to interact with senior leaders and adapt style as needed for technical or non-technical audiences. Knowledge of source control systems for moving code across environments. Experience working with CI/CD pipelines, Salesforce DX, Gearset, Gitlab, Github and VS Code. Working experience with Integration and BI Tools such as MuleSoft, Tableau, Salesforce Einstein Analytics. Expertise with release management tools and concepts. Expertise in Creating and maintaining Portals, Knowledge base, Email to Case, Omni Channel, Single Sign-on, Sites, Live Agent.
Expertise in Creating Profile, Roles, Sharing Setting, Permission Sets, Page Layouts, Formula field, Field Level Security, Object Level Security, Record Level Security, Manual sharing, etc. Expertise in Creating Custom objects and Strong Working experience on Standard objects like Accounts, Contacts, Cases, Opportunities, Leads, Reports, Dashboards, etc. Expertise in Creating Validation Rules, Approval Processes, Assignment Rules, Escalation Rules.
Used different tools in Salesforce for Data Migration using Data Loader, Workbench, Data Loader.io. Interacted with Customers/Business Users for requirements elicitation and created BRD for Salesforce.com implementations. Expertise in creating and maintaining documentation. Worked on Service Cloud, Sales Cloud, Marketing Cloud, Experience Cloud and Custom Clouds.
Expertise in providing Technical Support for Users and Customers.
Expertise in Creating, Implementing, Maintaining, and Deploying changes from sandbox to production. Proficient with Lightening and its components. Expertise in Lightning app builder. Understanding of apex Classes and Triggers. Understanding of Force.com VF Components.
Understanding in using SOSL, SOQL.
Experience with workflow and Process Automation.
Experience with support tickets, trouble shoot. Experience with integration of campaigns between marketing automation platform and Salesforce. Knowledge with CPQ and Marketo. Execute periodic backup, refresh, and maintenance of Sandbox Seeding and data storage. Trained Users to use the Salesforce application system.
Experience and excellent knowledge in using App-exchange, salesforce connected app and salesforce connector. Experience with Microsoft Word, Power Point and Microsoft Excel. Strong written, communication and verbal communication skills. Assisting the team in the creation of a variety of high-quality user-facing content such as process flows, knowledge articles, release notes, slide decks. Additionally using Confluence, Lightning Knowledge, Salesforce Google Slides, Google Docs, Google Sheets, etc.Certifications:
Salesforce Certified Administrator (SCA)
Salesforce Certified Advanced Administrator (SCAA)
Salesforce Certified Platform Developer I (PD 1)
Microsoft Office Certified
Education:
BS in Information Technology / information Security at Peirce College, Philadelphia, USA MS in Marketing Management at APS University, IndiaProfessional Experience:
Chief November 2022 - PresentSr. Salesforce AdministratorResponsibilities: Daily administration and support of Salesforce database including but not limited to managing users, profiles and roles setup, customization of objects, fields, record types, page layouts and validations. Review incoming business requests and manage the daily support and maintenance of Salesforce. Experience working with CI/CD pipelines, Gitlab, Github and VS Code. Build and unit test Salesforce configuration-based enhancements. Assist with quality assurance testing of improvements and new features developed by the broader DevOps team. Participate in discovery, envisioning, requirements gathering, and design sessions. Working with project team and management at times to review strategic plan and analyze metrics. Created profiles, page layouts, permission sets, record types, assignment rules, escalation rules.
Ensure all solutions are highly usable, scalable, extensible, and maintainable. Used different tools in Salesforce for Data Migration using Data Loader, Workbench, Data Loader.io. Build and maintain flows, validation rules, layouts, reports, security management, ETL tools and process.
Created different documentation for internal users and maintaining the same documents. Improve data quality through the understanding and optimization of how data is influenced by people, process, and integrations. Identify and track potential system issues/bugs/degradations, provide end-user instruction and support, troubleshoot, and manage resolution. Escalate as necessary. Managed all the Sandboxes and made sure they are in Sync with Production by conducting a timely refresh. Worked in all stages of Software Development Life Cycle (SDLC) & Agile and Scrum Methodologies. Experienced Waterfall to Agile; and using Jira, Jira Align, Power BI and Tableau. Experienced working with BDD, TDD. CI/CD pipelines of deployments and releases. Experienced Scaled Agile Frameworks (SAFe); assisting in the execution of an Agile Release Train (ART); using Agile tracking tools to perform epic creation and user story.
Forward Air December 2020 November 2022Salesforce Administrator / DeveloperResponsibilities: Daily administration and support of Salesforce database including but not limited to managing users, profiles and roles setup, customization of objects, fields, record types, page layouts and validations. Review incoming business requests and manage the daily support and maintenance of Salesforce. Work collaboratively with business users to assist in gathering and refining business requirements related to each request. Build and unit test Salesforce configuration-based enhancements. Assist with quality assurance testing of improvements and new features developed by the broader DevOps team. Working with project team and management at times to review strategic plan and analyze metrics. Created profiles, page layouts, permission sets, record types, assignment rules, escalation rules.
Completely working on lightning view for internal users.
Gather requirements with end-users to create and manage complex workflow rules, data validation rules. Develop and create customized reports and dashboards. Created different documentation for internal users and maintaining the same documents. Created Inbound and Outbound Change sets and deployed the changes to Production. Utilizing Omni channel for case routing for customer support team. Implemented Macros for Call Center. Managed all the Sandboxes and made sure they are in Sync with Production by conducting a timely refresh. Creating and modifying lighting components for new functionality or to incorporate new functionality. Using Email-To-Case features.
Keeping up to date of new Salesforce features and functionality and providing recommendations for process improvements. Checking the current salesforce configuration with every release. Keep application users informed about system functionality and enhancements.PJM Interconnection May 2018 December 2020Salesforce AdministratorResponsibilities: Daily administration and support of Salesforce database including but not limited to managing users, profiles and roles setup, customization of objects, fields, record types, page layouts and validations. Working with project team and management at times to review strategic plan and analyze metrics. Worked on Omni Channel AND Live Agent for internal users to support external users.
Created profiles, page layouts, permission sets, record types, assignment rules, escalation rules.
Completely working on lightning view for internal users.
Gather requirements with end-users to create and manage complex workflow rules, data validation rules. Develop and create customized reports and dashboards. Created different documentation for internal users and maintaining the same documents. Created Inbound and Outbound Change sets and deployed the changes to Production. Utilizing Omni channel for case routing for Client Management. Implemented Macros for Call Center. Managed all the Sandboxes and make sure they are in Sync with Production by conducting a timely refresh. Creating and modifying lighting components for new functionality or to incorporate new functionality. Using Email-To-Case features.
Keeping up to date of new Salesforce features and functionality and providing recommendations for process improvements. Checking the current salesforce configuration with every release. Keep application users informed about system functionality and enhancements.Montgomery College, Blue Bell, PA January 2016 April 2018IT Security Analyst / Salesforce Business AnalystResponsibilities: Provision user accounts and update security controls for the different department s users Reconcile user access with documented request forms. Analyze and maintain supporting documentation for separation of duties. Worked a liaison between team to gather requirements and add them to Jira/Confluence tool.
Created Reports and Dashboards. Monitor Access Manager system daily and respond to security or usability issues.
Perform annual account certification of security access. Worked and created Documentation for new processes.
Assist in preparation of required data for the annual IT audit. Research regulations by reviewing regulatory bulletins and other sources of information. Worked on profile and permission sets for security of the application.
Keeps other departments abreast of requirements by researching regulatory and filing information, writing, and communicating guidelines. Prepares reports by collecting, analyzing, and summarizing information. Maintains connection with regulatory personnel by arranging continuing contacts, resolving concerns. Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed. |
