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EvelynPomaresEducation HistoryoFlorida Nacional UniversityNetworking System Administration Associate&#Street Address ;s DegreeInformation Technology Bachelor Degree.oMore Tech InstituteComputer Business ApplicationoCubaGeneral High School IT technicianEmployment HistoryoInformer/Technical supportCensai - Cuba, MOSeptember 2007 to July 2010Identify and escalate priority issues per Client specificationsOffer alternative solutions where appropriate with the objective of retaining customers and clientsbusinessStay current with system information, changes, and updatesGather customer information and determine the issue by evaluating and analyzing the symptomsSalespersonoNextel - MxicoMarch 2011Compute sales prices and total purchases, and receive and process cash or credit payments.Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, andsecurity practicesInventory stock and requisition new stock.Sell or arrange for the merchandise delivery, insurance, financing, or service contracts.oFlorida National UniversityManage Windows security updates, install operating system images from the network, and use ESET Endpoint Protection and Security Management to improve security measures. Update inventory of computers, projectors, and camera equipment, as well as implement new purchases and handle replacement requests.SkillsExcellent customer service skills. Efficient in various programs such asQuickBooksMicrosoft WindowsMicrosoft ExcelMicrosoft WordPersonal TrainerDesktop SupportTechnical SupportTroubleshootingComputer NetworkingActive DirectoryLAN Switch and WirelessRemote Access SoftwareVPNLinuxDHCPInformation SecurityTCP/IPMac OSDNSSQLCloud ComputingIT SupportAndroidMicrosoft Windows ServerVMWareAuthenticationNetwork AdministrationNetwork EngineeringRelational databasesUNIXData collectionDatabase managementManagement Information SystemA+ Computer Maintenance Repair I and IIServe installation, configuration and administrationRouting protocol and ConceptsWeb Programming I and IIJava ProgramingGraphics Design for WWWCyber EthicsIntrodution to computer forensicsCyber fundamentalsClient operating systemProject management in ITMiami, 33172PHONE NUMBER AVAILABLEEMAIL AVAILABLE