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PHONE NUMBER AVAILABLE EMAIL AVAILABLECustomer Service Professional with 10+ years of experience in Call Centers, Loan Processing, and Medical Services. Excellent communication and human relations skills. Customer-oriented individual who takes pride in respectful relations with both customers and coworkers. Dependable and self-directed with proven ability to meet project goals and deadlines.JOB HISTORY/DUTIESPlasma Center Technician/PhlebotomistBioLife Plasma, Maple Grove, MN 01/2019-04/2020Maintained and performed trouble-shooting of plasmapheresis machinesMonitored donor during process and responded to donor reactions as necessaryEntered donor information in DIS.Maintained orderly filing system purging records as needed.Complied with Federal, State and Local Company specific regulations, for Employee and Donor safety.Screened donors prior to donating to insure they were healthy enough to donate.Inbound RepresentativeMedical Arts Press, Brooklyn Park, MN 09/2007 - 04/2010Answered incoming calls generating additional revenue.Converted inquiries into leads and quotes to meet individual and departmental goals. FASST 67% (team) 65.63(mine) Goals for returns allowed 99.25% (team) 92.40% (mine) ACW 19 seconds or less (team) 11 seconds(mine).Demonstrated knowledge of PC skills including the ability to navigate computer applications in a Windows environment and have the proven ability to utilize multiple search engines.Receptionist / Loan ProcessorL J & L Jones Mortgage, Brooklyn Center, MN 12/2001 - 03/2006Processed conventional conforming and non-conforming residential loan products.Demonstrated customer service skills and ability to handle confidential material in a professional, ethical manner.Used MS Word to perform data entry and to compose correspondence.Greeted phone and walk-in customers in a knowledgeable and friendly manner.Organized and maintained customer files.Plasma Center Technician/PhlebotomistAventis Bio Services, St. Paul, MN 09/1996 - 08/2001Maintained and performed trouble-shooting of plasmapheresis machines.Monitored donors during process and responded to donor reactions as necessaryEntered donor information in DIS.Maintained orderly filing system purging records as needed.Complied with Federal, State, and Local and Company-specific regulations, Employee and Donor safety.EDUCATIONCoursework in Business Administration (4 semesters)North Hennepin Community College, Brooklyn Park, MN |
