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Click here or scroll down to respond to this candidateCandidate's Name
JoAnn RaabBusiness Candidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLELocation: South FloridaProfessional Summary30+ Years of IT Experience - Acute Care FacilitiesVarious roles including:oIT Operations ManageroSystems Conversion TeamoIT Business Analyst/Applications SupportoBusiness AdvisoroSQL Report Writing and User SupportExperienced IT professional dedicated to providing high quality services and positive results. Well versed in workflow analysis and Applications support, IT Operations. Proven ability achieve organizational objectives. Innovative problem solver whose areas of expertise include all aspects of operations, software integration, regulatory compliance, interoperability, standardization and optimization.Application ExperienceCerner Clinical ApplicationAdmissions (PASS)Billing/ Accounts Receivable (PBAR)Aria ( Cancer Center) SystemData Access (Show Case) ReportingAHCA Quarterly ReportingTenet ApplicationsTele Tracking Nursing StaffingEasy ID ApplicationHugs & Kisses Infant Tracking SystemMcKession HBOCHIS Integrated Health SystemsHighlightsStrong background in IT leadership in an acute care facility settingManagement in Operations responsible for team coverage and training & processesExperience in monitoring and coordinating interface installations.Team lead for System ConversionsWorking with various teams & department leaders to provide the highest quality is service and support possible.Work ExperienceFacility:NTT DATA North Shore Medical Center2016 -- 2022Position/Title:Business Candidate's Name
Primary Responsibilities:Maintain all applications and updates; eCDM, HTML, Citrix, Cerner Super User, HBOC, and PBAR environmentsSecurity officer and profile maintenance for all applications in HNA, PBAR, EZWEB, Adam Web and BMC.Recommend viable solutions that enable the organization to achieve its goalsAssist in the maintenance and documentation of departmental and company-wide process definitionsDevelopment of business requirement documents and reporting in SQL and Discern AnalyticsDesktop support using BMC Remedy ManagementHL7 interface monitoring and resolution with NAK, MSH, EVN, PID and FT1 working knowledge.Understanding and familiarity of project management principlesTeach new applications to the customersFacility:DELL, Inc. North Shore Medical Center2007 2016Position/Title:Business AdvisorPrimary Responsibilities:Maintain all applications and updates; eCDM, HTML, Citrix, Cerner Super User, HBOC, and PBAR environmentsSecurity officer and profile maintenance for all applications in HNA, PBAR, EZWEB, Adam Web and BMC.Recommend viable solutions that enable the organization to achieve its goalsAssist in the maintenance and documentation of departmental and company-wide process definitionsDevelopment of business requirement documents and reporting in SQL and Discern AnalyticsDesktop support using BMC Remedy ManagementHL7 interface monitoring and resolution with NAK, MSH, EVN, PID and FT1 working knowledge.Understanding and familiarity of project management principlesTeach new applications to the customersFacility:PERIOT SYSTEMS NorthShore Medical Center2002 -- 2007Position/Title:IT Business AnalystPrimary Responsibilities:Serve as an IT Liaison for Business UnitsAnalyze business needs/perform task/communicate feedback to management and user leads.Troubleshoot reported issues, find solutions to and present recommendations to IT management.Analyze and revise existing system logic as needed.Facility:TENET HEALTH CARE North Shore Medical Center2002 -- 1997Position/Title:IT Operations ManagerPrimary Responsibilities:Provides project leadership and high level technical support for all hospital based systems primarily HBOC. MARSII Radiology System and Pixis pharmacyDevises or modifies procedures to solve complex problems and other system related issues.Provides support, problem solving, profile/master file maintenance, evaluation, and assisted in implementation of all systems used by the hospital.Worked closely with departments and trainers to implement and test systems, updates, and enhancements.Provided direct support to all hospital personnel and assessed and made recommendations for process improvements, effectiveness and efficiencies.24X7 Staffing, Report processing, Payroll, patient statements.Monitoring interfaces, updating systems and keeping backups of all systems.Training of staff and responsible for all operational procedures. .Responsible for all hardware replacement and repair.EducationInstitution:Lake View High School |
