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Title Customer Service General Manager
Target Location US-TX-Amarillo
Email Available with paid plan
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Candidate's Name
Street Address   PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYHighly accomplished and results-driven professional with over 2 decades of leadership experience in sales and retail management. Adept at consistently surpassing sales targets, driving significant revenue growth, and expanding market share. Recognized for exceptional achievements in team development, strategic planning, and relationship building, with a passion for fostering high-performance cultures and delivering unparalleled customer service. Key accomplishments include dramatically increasing sales within a short period, substantially improving market share, and elevating a store's ranking based on company KPIs. Seeking to leverage this proven expertise in a challenging and dynamic role within a growth-oriented organization.QUALIFICATIONSOver 2 decades of experience in sales financial, and retail management, with a history of successfully exceeding sales targets and driving revenue growth.Demonstrated ability to develop and execute strategic plans, leading to increased market share and company expansion.Strong relationship-building skills, resulting in a consistent increase in partnership deals and revenue.Expertise in implementing training and development programs to improve team performance and drive revenue growth.Collaborative approach to working with cross-functional teams, ensuring alignment of goals and increased operational efficiency.Proven success in managing all aspects of store operations, including merchandising, inventory, and sales activity.Track record of improving store performance through targeted campaigns, promotions, and customer engagement initiatives.Exceptional leadership and team development skills, fostering high-performance cultures and driving employee retention.Strong financial management and cost-reduction capabilities, with experience in boosting profitability and reducing operating expenses.WORK EXPERIENCERegional Sales Director in TrainingMobilelink USA, Amarillo, TX 10/2020  03/2023Directed a regional sales team, consistently surpassing sales targets by 10 to 30% and contributing to company-wide growth.Developed and executed strategic partnerships that increased market growth month over month.Facilitate communications with employees, and display a commitment to teamwork in daily activitiesCollaborated with cross-functional teams to ensure alignment of goals, leading to a 10% increase in operational efficiency.Demonstrated exceptional leadership and team performance in 2021, resulting in 6 team members being invited to the prestigious year-end Summit and inaugural company cruise, celebrating the top 1% performers in each position (Sales Representative, Store Manager, and Territory Manager)Area ManagerPremium Retail Services Amarillo, TX 08/2019  09/2020Managed premium retail operations, overseeing merchandising, inventory, and sales activity, resulting in a 12% increase in annual sales.Improved store performance by implementing targeted campaigns and promotions increasing customer engagement and drove sales.Trained and mentored staff, fostering a high-performance culture that improved employee retention by 25% and emphasized customer service and sales excellence.Optimized inventory management, reducing stock discrepancies and improving merchandise turnover.Achieved significant year-over-year growth in same-store sales and consistently exceeded key performance indicators across all locations.Distinguished as a top 1% market, spearheading the company in numerous KPIs including, rate plan mix, total box sales, prepaid sales and accessory attachment.Territory ManagerMobilelink USA, Amarillo, TX. C. 10/2017  08/2019Expertly managed all aspects of 7-15 Cricket Wireless AR locations, leading a high-performing team of 60 managers and sales associates, dramatically increasing performance and moving the market from bottom 25% to top 10% in a 3-month period.Employed strategic recruitment, comprehensive training, and effective coaching to continuously develop and empower team members.Provided excellent customer service and support, achieving a 95% satisfaction rating from clients in their selection of wireless products and services.Consistently met or exceeded sales goals by 15%, contributing to overall store performance and profitability.Recognized as top sales performer for three consecutive months, resulting in a promotion to a more senior role.Spearheaded recruitment, training, and promotion of sales staff, fostering a high-performance culture and a strong sales-driven team.Successfully elevated the store's ranking from 304 out of 329 to 125 out of 332, based on company KPIs, showcasing remarkable improvement in overall performance.Site General ManagerTA-Petro, Amarillo, TX 05/2016  10/2017Oversaw daily operations of the site, increasing overall efficiency by 20% through staffing optimization and inventory management.Oversaw fuel operations at the Amarillo Petro location, implementing strategic initiatives to drive sales growth.Successfully increased fuel sales by 12% (equivalent to $2.5 million) on a year-over-year basis, demonstrating effective management and business acumen.Boosted non-fuel sales by 15% year-over-year, showcasing a comprehensive approach to maximizing revenue streams and overall business performance.Fostered a positive work environment, driving employee engagement and productivity, resulting in increase in team performance.Implemented process improvements and cost-saving measures, reducing operating expenses and improving overall business performance.Increased site profitability through targeted marketing initiatives and enhanced customer service standards.General ManagerSheplers Inc., Amarillo, TX 09/2014  04/2016Managed all aspects of store operations, increasing annual sales by 12% through improved customer service, inventory management, and staff development.Implemented strategies that improved customer satisfaction by 20%, increased sales, and drove store profitability.Effectively managed a single-unit location while concurrently traveling to support and coach fellow store managers in areas such as merchandising, recruitment, training, and expense control.Demonstrated exceptional adaptability and versatility in managing s multiple responsibilities and providing guidance to other store managers.Earned recognition for achieving the largest comp sales increase in the 3rd Quarter of 2014, showcasing outstanding performance and proficiency in driving sales growth.Store ManagerAlco Stores Inc, Dimmitt, TX 2013  2014Skillfully recruited, hired, trained, and promoted employees, with two successfully advancing to Group Manager positions.Achieved a substantial 15% year-over-year sales comp increase, demonstrating effective sales strategies and team leadership.Boosted customer traffic by 17% in just 5 months, implementing initiatives to enhance customer engagement and store visibility.Effectively decreased overall controllable expenses YTD, showcasing strong financial management and cost-reduction capabilities.Implemented cost-saving measures that reduced operating expenses during the company's financial challenges.Coordinated with leadership to liquidate inventory and assets, maximizing returns and minimizing losses during closure process.Other Experience:Manager, Waterbed Showcase (Scottsbluff Nebraska) (2009-2014) Assistant Front End Manager, Menards (Scottsbluff Nebraska) (2008-2009) Owner, Heartland Cash Advance (Multiple Locations in Nebraska and Wyoming) (2005  2008) Manager, Whitetail Finance Company (Scottsbluff, Nebraska) (2004  2005) Manager, RentWay, Inc (Scottsbluff, Nebraska) (2001-2004)EDUCATION & CERTIFICATIONSBA in Business ManagementChadron State College 1999

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