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PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVEThe ability to work in a fast-paced environment and maintain professionalism. Adapts well to all working conditions without causing conflict. Able to lead others in the most positive way possible. Implemented a safety program that is now used by my current employees.EDUCATIONBachelors DegreeShaw University Fayetteville, NCGraduation Date: 6/2000Concentration: PsychologyEXPERIENCEFamily Dollar 3/2017-presentStore Manager Fayetteville, NCPrimary responsibilities include setting employee schedules, delegating work, hiring and training new-workers, and ensuring customer satisfaction.Assistant managers work alongside store managers and concentrate on store productivity and prosperity.Store managers take on more administrative job duties and regularly communicate directly with Family Dollar corporate offices.Variety Wholesales 2/2014-3/2017Assistant Manager Fayetteville, NCAssist the Retail Store Manager in planning and implementing strategies to attract customersCoordinate daily customer service operations (e.g. sales processes, orders and payments)Track the progress of weekly, monthly, quarterly and annual objectivesMonitor and maintain store inventoryEvaluate employee performance and identify hiring and training needsSupervise and motivate staff to perform their bestCoach and support new and existing Sales AssociatesMonitor retail operating costs, budgets and resourcesSuggest sales training programs and techniquesCommunicate with clients and evaluate their needsAnalyze consumer behavior and adjust product positioningHandle complaints from customersResearch emerging products and use information to update the stores merchandiseCreate reports, analyze and interpret retail data, like revenues, expenses and competitionConduct regular audits to ensure the store is functionable and presentableMake sure all employees adhere to companys policies and guidelinesAct as our stores representative and set an example for our staffLowes Home Improvement 2/2011-1/2014Head Cashier Fayetteville, NCScheduled front-end associatesHandled all customer service issuesBilled service for accounts payable and receivableFrito-Lay 5/2005-1/2011Lead Route Sales Representative Hope Mills, NCDelivered products to store accounts.Sale and display any snack promotions to benefit store.Maintain shelf capacity for all gondola and displayed product.Army and Air Force Exchange Services 7/2000-5/2005Assistant Store Manager Spring Lake, NCMaintained all daily store operations.Overseen opening and closing procedures for entire store.Trained new employees and paid all store accounts. |