| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address 1st Drive SENew Philadelphia, Ohio Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective: Actively seeking a Remote or an Inside Sales/Customer Service position within a thriving organizationQualifications and Accomplishments:Over 20 years combined success in Inside and Outside Sales, Customer Loyalty/Service/Retention, Business Development and Appointment SettingAdept with SalesForce CRM and Microsoft Office/365Consistently in top 10% for 2.5 years with Outbound Sales Team of 30+ Representatives (Cox CommunicationsLicensed Resident Producer-Property and Casualty, Issue Date 03/09/2021- IndianaLicensed NMLS #779269 and 8 State Lending Licenses. 16 years as a Mortgage Loan Officer 1991-2007 and 2010-2012Employment History:Alliance Data Systems, Customer Care Advocate September 2021-June 2022 Serviced 80-100 Inbound calls from Private Label Merchant Account Holders Provided Top Notch Customer Care to ensure the best Customer Experience Provided Account Holders Statement Resolution, Late Fee Negotiations, Payments Provided Education when necessary to prevent call backs and, or Call Escalations. Prevented Account Holders from Closing their Accounts by using Retention Tools, Additional Education Fielded Escalation calls when necessary.Account Manager, International Cruise and Excursions, Inc. August 2016-December 2019 Proposed Travel and Exchange Memberships to new Time Share owners Presented a Web Walk to Prospective Customers and clearly focused on the Travel Destinations and Exchange Opportunities that would be available to them based on our Initial Discovery One-Two Call Close of a Fairly Significant Investment Direct to Consumers Offered accurate and timely Customer Service to all Potential and Existing Clients Outbound calling 6-8 hours/day, Pipeline Management Inside Account Executive, Realtor.com October 2015-July 2016 Achieved Maximum Sales Goals through outbound calling to Realtors needing to jump start their careers, grow their business, Increase their productivity and set them up for Success. Presented them our CRM, Top Producer, Realtor.coms Time Management Tool, Realtors#1 Lead Generation Program and our Proprietary CRM. Performed Internet-Based Product Demonstrations and consistent customer Follow Up Maintained Customer Retention by reaching Renewal Goals Licensed Mortgage Banker, Quicken Loans January 2011-January 2014 Extensive 12-week training; Federal and State Lending Laws and Practices, Government Regulations as well as specific State guidelines to prepare for NMLS Licensing as well as 8 states, those being CA, TX, FL, CO, IN, AZ, AL, WA Took Complete Loan Application, Pre-Qualified Borrowers, Determined Applicants current Financial Status and Obtained Prospective Borrowers Commitment by offering appropriate loans to Accomplish their financial goals FNMA, Freddie Mac, FHA, VA, Conforming, Non-Conforming, Jumbo, Super Jumbo, Home Equity Lines of Credit, Refinance/Debt Consolidation and Purchase Loans Collected all necessary documentation from borrowers in a timely manner, obtained DU/LP approval, set up loans to be submitted to the Underwriting Department Liaison between Borrowers and Underwriting, Processors, Appraisers, Title, etc. from Loan Application to Loan Closing and FundingCOX Business Sales, Outbound Residential Salesand Customer Retention Specialist April 2007-Jan. 2011 Daily Hunting, Prospecting, telephone cold calling, appointment setting and follow up with Existing and Prospective Customers Exceeded Net New and Renewal monthly business Contracts/Revenue Upgraded and cross-sold existing customers into additional COX products/service offerings Collaborated with Construction Department to present Financial Analysis/Justification for a Fiber Build Outside COX Network Footprint. As a Customer Retention Specialist, I was a critical part of Mitigating Revenue loss in theDisconnect Queue and did so by Re-Selling Value, Assessing Customer needs, Technical Trouble Shooting, Right-Sizing Customers Accounts and making Appropriate Recommendations of Products and Services. In top 10% consistently for 2.5 years while in the Outbound Sales to Consumer Department Department MVP (2007 and 2008) while in Outbound Sales Department |
