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Click here or scroll down to respond to this candidatePhone PHONE NUMBER AVAILABLEE-mail EMAIL AVAILABLECandidate's Name
ObjectiveI am a highly motivated professional experienced in a diversity of areas in the Customer Service and the Medical industry. I am seeking to obtain a long range career in a stable company where I can utilize my skills of effective communication, organization, and attention to detail.Summary of QualificationsIBM PC compatible, Internet Explorer, CPR and First AID Certification, Webmail, MS Office Word, Excel, Power Point, Type 35-40 wpm,10 Key Calculator, Strong knowledge of customer care techniques and processes, Exceptional analytical and listening skills, Exceptional customer service via email, by phone and in person, Exceptional Verbal and Written Communication, Detail Oriented, Medical Terminology, and Exceptional with multi-taskingFCSLA LifeOffice Support Specialist & Billing Assistant 08-2022 to presentPost daily outgoing mail for the entire home officeAssist departments with Fed- Ex shipment ordersPrint and mail monthly billing documentsPrint, export and review monthly association reportsProcess cookbook ordersCollect, organize, and process scholarship applications and reportsProcess giveaway orders for events nationwidePerform backup receptionist dutiesMaintain operational manualsPerform various filing and document imaging dutiesCardinal HealthCustomer Service Representative 01-2019 to 10-2019Customer Service via phone and emailAnswer multiple linesUse multiple computer screensAssist customers with placing orders for medical suppliesFollow up on order status and accountsMake outbound callsCreate new accounts for new customersReview patients records and application upon admissionMentor Network 08-2017 to 01-2019Direct Support ProfessionalPerform healthcare for patientsResponsible for answering signal lights and bellsManages and prioritizes multiple assignments simultaneously and effectively such as, acting as a liaison between internal and external customers by greeting customersProvides coverage of other areas such as front end, point of service and registrationProcessing Documents and Insurance verificationTransport clients to appointmentsAdvocate for the patientsHatte Larlham 06-2012 to 08-2017Direct Support ProfessionalClean and prepare patient roomsPerform healthcare for patientsResponsible for answering signal lights and bellRecord temperature, blood pressure respiration rates, insert and remove foley cathetersProcessing DocumentsUpdating AddressesTransport clients to appointmentsUpdating Company RecordsInsurance verificationFront Desk SecretaryAdvocate for the patientsNorth Shores Services 06-2004 to 06-2012Direct Support Professional/ Team LeadPerform healthcare for patientsProvide food and beverages for patientsTransport clients to appointmentsProvided administration support with budgeting and schedulingFront Desk Secretary, Answer multiple telephone lines and Insurance verificationRecord temperature, blood pressure respiration rates, insert and remove foley cathetersAdvocate for the patientsProvide in-home patient care for developmentally disable and geriatric patientsVolunteer at Community Womens Shelter (Cleveland, Ohio)EducationCleveland Institute of DentalA.S. in Medical AssistantCuyahoga Community CollegeHealthcare Administration08-2021 to Present |
