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Click here or scroll down to respond to this candidateCandidate's Name
A multi-skilled, hard working, flexible and adaptable team member-ready to happily fill any available position!Street Address 7th Ave SW Apt 2Cedar Rapids, IA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLSMasters technology & computer programs quicklySensitive records handling;Welcoming and adapting to changes quickly, with an always growing curiosity;Established accuracy and quality production with various customer service and client needs;Thrives in deadline-driven environments; Far surpasses what modern day society deems to be proficient, cordial, and professional, in all aspects, across all cultures;Has an infectious knack for making a workday bright and positively boosting a teams morale!EXPERIENCEPEARSON Education-Cedar Rapids, Iowa2nd Shift Imaging "Keyer" - Data entryMAR 2023-MAY 2023( Temp. Contract Ended/Seasonal employee)PEARSON Education-Cedar Rapids, Iowa2nd Shift Imaging Quality Specialist:OCT 2022-NOV 2022(Temporary Contract Ended)Decipher/Edit/Correct Handwritten Data and finalizeManPower Inc. Eldora, Iowa[Quality Products/HD Hudson Factory]3rd Shift Line Assembler/OperatorSEPT 2021-JUNE 2022Operate/Start Sterling Blown Plastics MachinePackage/Assemble/wrap/Stack Units of 1 gal and 2 gal pump sprayersBrad's Restaurant in Wellsburg, IowaFronthouse Manager/ Service Leader & Trainer/OwnerJAN 2021- AUG 2021Sweets On Main (Ice cream parlor/Restaurant) in Traer, IowaMain Server Sat & SunJUNE 2019 JUNE 2020 Closed due to COVIDProvides excellent customer serviceTakes orders and delivers meals in timely mannerStocks all inventory before shifts endSunnyside Bar & Tavern- Traer, IowaJUL 2019-FEB 2020 Closed due to COVIDCustomer service/bartender/serverWhirlpool Corporation in Amana, Iowa3rd shift Doorfoam SpecialistAPR 2019-JUL 2019 Left due to AppendectomyGeneral assembly line dutiesFEBRUARY 2019: MOVED TO IOWA FROM SOUTH CAROLINANexusOp LLC (Subsidiary of USA ContactPoint)Quality Assurance Team Member; Validations;Team Member of Quality Assurance; Live Helpdesk Agent (Work at home position)OCTOBER 2016 - JUNE 2017 (Eliminated all Remote Agents due to poor managerial issues internally)Data EntryReviewing calls between current agents and clients to determine agents level of skill, and provide positive feedback as to how they can improveValidating an agents given review by our quality assurance team, to approve or reject the review as accurate Determining proper feedback and communications are being emitted, to ensure our call center agents optimum improvement and understanding.Creating all forms and most spreadsheets for the accurate tracking of our quality assurance teams performance.Creating and implementing the use of fresh and entertaining- scavenger hunt like searches of our knowledge-base; An innovative way of keeping all quality assurance members current on any and all changes of center information, requiring they stay within minimum scoring requirements of these testsAnswering any and all questions asked from live agents seeking assistance while on live customer calls; Subject matter expert, expected to produce set quota of responses in a given timeframe quickly (with a response time no greater than 120 second intervals)USA ContactPoint LLC - Escalations Supervisor, Complaint Resolution (Work at home position)JUNE 2013 - OCTOBER 2016 (Internally promoted to NexusOp LLC)Processes refunds for customers as well as password resetsResolves and de-escalates customer complaint situationsMaritz Research - Interviewer for GMCC Contract (Work at home position)NOVEMBER 2014 - JANUARY 2015Survey customer satisfaction interviews for new vehicle purchases or vehicle servicingHad to adhere and meet required per hour call quantitiesActive Network Inc / LLC - Advantage Billing & Reservation Agent(Work at home position)FEBRUARY 2014 - MAY 2014 & JULY 2013 - SEPTEMBER 2013Provide and process refunds for customers and update customer information upon requestAnswer inbound calls and complete camping reservations for website Recreation.gov (NRRS); offered returning position after seasons endEDUCATIONAllen School Online -Medical Insurance Billing and Coding CertificationAUGUST 2011 - JUNE 2012Benton Community High School: Van Horne, Iowa -Diploma 2006AWARDS/ACHIEVEMENTSHEALTH OCCUPATIONS STUDENTS OF AMERICA Member, (2005-2006)Won 2nd Place Silver medal for Medical Terminology Spelling Bee**Work references readily available upon request** |
