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Candidate's Name  2621 calliope way, 204 Raleigh, NC PHONE NUMBER AVAILABLEEMAIL AVAILABLEArea of SpecialtyCustomer service, Sales, Proficient in prioritizing and multi-tasking, Self-motivated and able to work independently without close supervision. Effective telephone etiquette, verbal skills, responsible, energetic, and willing to accept new challenging experiences, and ability to work with a variety of people.Education HistoryBachelors of Arts in Social Work, December 2007, Shaw University, Raleigh, NC, Professional Practice Board (NCSAPPB)Remote and Call Center ExperienceStudykik-Call Center, Remote- July 2017- September 2021-a full service patient recruitment and retention technology company that leverages technology, social media, and indication-specific expertise to ensure study timelines and sponsor budgets are met. Contact patients and connected patients to studies.Documentation, data entry and customer service. StudyKIK provides recruitment and technology solutions for patients, sites, CROs, and sponsors as well as customized app technologies to assist with patient retention once patients are randomized. As a result, StudyKIK is the global leader in patient recruitment and retention strategy and implementation.Alliance Advisor- Call Center(Remote) March 2017 to July 2017Call center, performed consulting services, received inbound and outbound calls. Contacted clients about their investments account, reviewed proposals, provide meeting times, deadlines, recorded votes, and provided great customer service.Nonprofit Social Service Government, Raleigh, NCCall Center-Quality Control Supervisor Investigator, October 2003 to May 2010Research Triangle InstituteDuties include: Assisting Project Supervisors with daily operations of the call center. Training and staff development, conducting locations efforts on subjects for a variety of projects areas of health and pharmaceuticals, education and training surveys, social policy, energy and the environment, and laboratory testing and chemical analysis including: adhering to the level of effort determined by the client and TOPS. Document all the problems that occur during the tracing process. Searching the appropriate proprietary of public databases as outlined in the tracing protocol.Richmond and Lee county Schools- Substitute Teacher December 2017 to presentInstruct students in the absence of their regularly appointed teachers. Follow a lesson plans of the regular teachers and strive to maintain normal classroom procedures and discipline procedures.Social Service, Raleigh, NCNorth Carolina Recovery Support ServicesSubstance Abuse and Mental Health Counselor, Case manager, Qualified Professional- August 2012 to July 2017Conduct client screenings to access severity of substance abuse/dependence; Develop Person Centered Plans and Transitional Plans, Provide case management services linking clients to resources in the community, work with CPS, TASC, and court system, Facilitate gender specific groups, Present lectures, and maintain daily documentation of client service events; work with treatment team including Client, Clinical Supervisor, Case Managers and Psychiatrist to effectively co-manage progressive and integrated treatment plans for a primarily Dually diagnosed population; implement random drug testing to ensure program compliance; initiates crisis intervention process for relapsing clients needing referral to intensified detoxification treatment facilities; re-indoctrinate clients through empathic counseling techniques. Manage transitional housing program for homeless men and women. Administer medications to clients as needed.Social Service, Raleigh, NCCertified Nursing Assistant, March 2012, Medical Staffing Network August 2015Position provides direct patient care under the supervision of a staff nurse by performing non-professional services in caring for the personal needs and comforts of the patient. Monitor patients with behavioral health needs including the following depression, anxiety, psychosis, substance abuse, physical abuse or sexual abuse, suicidal thoughts, suicidal plans, or suicide attempts.Nonprofit Social Service Government, Raleigh, NCCall Center-Quality Control Supervisor Investigator, October 2003 to May 2010Research Triangle InstituteK-Mart Corporation, South Pines, NCJuly 1999 to September 2002Hard Lines ManagerDuties Responsibilities included assisting the store manager.Supervising department managers, training and staff development.Work with management team assisting with implementing marketing strategies.Scheduling employees and Interact over the phone with our clients.PCA International, Inc., Matthews, NCAugust 1995 to July 1999District Manager/Portrait SpecialistResponsibilities included managing portrait studios in various business establishments.Training new associates, providing quality customer service.Interact over the phone with our customers.Managing accounts.Seaming Operator - Russell Group Rockingham, NCJanuary 1990 to August 1995Seaming OperatorDuties involved sewing, inspecting garments and meeting production quotas.Community Service Activities /Day Care VolunteerGethsemane SDA Church 2005 to 2009Package and distribute food and clothing to individuals in the community.Work closely with the Director, teachers, parents and children in daily planning and activities.