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Street Address / PHONE NUMBER AVAILABLE EMAIL AVAILABLEOperations Manager/Office Manager/ /Bookkeeper/ /HR Coordinator/Teacher/TrainerA highly motivated, energetic team player with 22 years experience in Training, Operations and Office Management, Customer Service and Human Resources brings dedication, compassion and caring to a fast-paced, multi-faceted work environment.Education: Grand Canyon University/Phoenix, AZ in progress Doctorate - Psychology-Cognition& InstructionConcordia University/Portland, Oregon Masters Education-Curriculum & InstructionTexas A&M / Commerce, Texas Masters Elementary Education/LeadershipLeTourneau University / Longview, Texas Bachelor Business Management & Leadership20 hours/year - Continuing Education Curriculum/Teacher training, Office and Time Management.Texas Teacher Certification for General Elementary and ESL, grades 1-6 exp. 9/2016Honors: National Honor Society, Deans List, Cum Laude GraduateSkills: 10-key - 12,000 sph, Calculator, typing 75 wpm, Data Entry 7,000 sph, Dictaphone, Transcription; Copier/collate/binder, Postage scale, sorter/meter, Computers, printers/fax/scanners/copiers; ID cam/lam. Software: Windows 10 & older; Vista, XP, XP Business; Windows 2016 and older systems of Excel and Word; Payroll software APD, Peachtree, Quicken, MS office suite.Experience: Operations Supervisor/Office ManagerSupervised 5 office and 35 field staff, hire/fire authority; monitored/maintained fiscal budget; scheduled staff, customer jobs, repair; coordinated sub-contractors and vendors with jobs, staff and equipment.Monitored/routed calls and dispatched staff; backed up owner with field administration, advertising and sales; heavy PR/CSR/ conflict resolution with clients, vendors and staff; heavy CPA/Attorney interface.Administered WC and insurance benefits, personnel training; coordinated 401k and pension plans; processed background and investigation checks; resolved inside & outside inquiries and disputes.Executive Administrative AssistantReceived/screened/routed all incoming calls; heavy PR/CS skills with patients, families, vendors, staff and administrators; backed up Executive CEO secretary and completed special projects for Dept. heads.Created/maintained calendars, presentations, project schedules, programs for various departments; coordinated meetings, trips, luncheons, catering and parties; made reservation and travel arrangements.Created/maintained presentations, spreadsheets, charts/graphs, company handbook and vendor contracts.Bookkeeper, AP/AR, PayrollMaintained $200K AP/AR tuition and payroll, created/maintained student/parent/school database.Maintained $100K revenue in court fines, tickets, warrants and water department billing and payments.Created/implemented/maintained AP/AR, payroll database and vendor files for 500k plumbing co.Employment: 5th,6th&7th Public School Teacher January 2005-Present Lifecare Hospital, Dallas, Texas, Front Office Coordinator November 2003-Dec 2004+Sulphur Springs ISD, SS, Texas, Elementary Music Teacher June 2000 August 2003Phoenix School, Greenville, Texas, Secretary/Bookkeeper/Teacher January 1997 June 2000Reflections of Dallas, Dallas, Texas Operations Manager July 1996 January 1997USPS, BMC, Dallas, Texas locations, Distribution Processor April 1994 July 1996Summit Investigations, Dallas, Texas, Office Manager May 1993 April 1994City of East Tawakoni, E T, Texas, Water Utility & Court Clerk March 1992 May 1993*General Accident Insurance, Dallas, Texas, Operations Supervisor August 1985 - Dec 1991M-Corp, Dallas, Texas, Jr. Executive Administrative Assistant Nov 1984 August 1985Heinonen-Moster Associates, Ferris, Texas, Office Mgr./Tech Writer July 1984 Nov 1984Annuity Board of the SBC, Dallas, Texas, Jr. Exec. Admin Assistant Nov 1982 July 1984Customer Service Company, Dallas, Texas, Office Mgr/Bookkeeper August 1979 Oct 1982*Extended Maternity Leave+Out on STD |