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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Tully Ave.Toledo, OH Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECustomer Technical SupportExtensive technical service and customer support specialty. Summary of Qualifications: Customer Service Cash Handling Cost and billing Computer Operator Microsoft Office Certification Technical AT & T Broadband internet Technical internet trouble shooting Data entry and keyboarding Typing speed 45 words per minute Customer problem resolutions of systemExperience HighlightsTechnical Support & Client Services Troubles shoot performance, customer driven repairs to hardware, software, or peripheral equipment, following instruction or installation specifications. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Maintain daily records of data communications, transactions, problems and actions taken, or installation activities. Refer major hardware or software problems or defective products to our AT & T tier 2 technicians for service. Answer user inquiries regarding computer internet software or hardware operation to resolve problems. Enter commands and observe system functioning to verify correct operations and detect errors. Set up performance and ensured proper installation of cables, operating systems, or appropriate software. Customer Support & Client Services Performed scheduled tasks as describe by administration for customer services of patrons. Supported and assisted staff and field technicians during emergency actions and imperative situations. Documented and informed supervisor of malfunctions for office machines, computers, facsimile, etc. Employment, Training & Dates:Customer Service and Administrative Assistant: Recognized for taking the initiative and sound resolutions for issues to avoid customer service problems. Excellent customer service skills were recognized from superiors and acknowledge daily. Complete projects with minimal supervision, relied upon for getting the job done correctly. Experience in Microsoft Office, background in Word, Excel, Access, Windows usage. Work HistoryEstes- Clerk 2, Trucking Co, 2017-PresentLowes- Cashier, Retail, 2016-2017Egelhof Controls Team Leader, Automotive Parts for General Motors 2010 2015 Kace/Exel Automotive - Supplies, Parts Sequencer, 2006 - 2009 Convergys Corporation Technical Support Specialist, 2000 - 2006 EducationOwens Community College Law Enforcement 1996 -1998 Libbey High School, High School Graduate Toledo, Ohio, Accounting and Computing |
