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Click here or scroll down to respond to this candidateCandidate's Name , MA, CRC, LPCPHONE NUMBER AVAILABLEEMAIL AVAILABLElinked in: https://LINKEDIN LINK AVAILABLE Creative, energetic and forward-thinking bilingual professional with demonstrated success in providing vocational solu- tions to people who have a goal of going or returning to work. CORE COMPETENCIES.Customer Focus . Priority Setting . Interpersonal Savvy. Motivating Others . Problem Solving . Courage. Organizational Agility . Learning and Applying Quickly . Conflict Management. PerseverancePROFESSIONAL EXPERIENCEVocational Rehabilitation Counselor, Amazon Corporate, Remote 2021-present Developed, implemented and maintained cost effective rehabilitation program for Amazonians on STD. Provided guid- ance/counseling, medical record review and coordination of a wider range of services with goal of assisting employee to return to work as well as prevention of LTD transition. Assisted with creating the STD program at Amazon Develop and maintain strong working relationships with all stakeholders Created the first Vocational Rehabilitation video for internal stakeholders featuring STD employees Partner with similar benefits such as State Vocational Rehabilitation Services Partner with The Helen Keller National Center on projects benefitting DeafBlind people Counsel many employees with severe mental health issues Utilize American Sign Language daily with colleagues and clients Licensed Professional Mental Health Therapist, BetterHelp, Remote 2020-2023 The worlds largest online counseling platform. Making professional therapy accessible, affordable, and convenient so anyone who struggles with life's challenges can get help, anytime and anywhere. Counseling with adults, teens and couples (30 minute and 45 minute sessions) Transition Coordinator, The Western Pennsylvania School for the Deaf, Pittsburgh, PA 2017-2021 School counselor professional, teaming with special education department to provide solid transition plan from school to work or school to postsecondary training, ensuring employment and independence Partnered with administrators to become a PETS Provider (Pre-Employment Training Services), a PA State govern- ment program for students with disabilities Administered vocational interest inventories to students in order to write transition portion of IEP as well as promote planning for students future Active listening, counseling,teaching students on best practices related to work-life, postsecondary education and training and independent living skills utilizing age appropriate lesson plans Identified and secured job placement, OJT, WBLE (work base learning experiences) and job shadowing experiences for students Collected data and maintained confidential and accurate case files, process bills and purchase orders related to PA state government agency Secured and communicated with students job coaches in order to create communications plans, best work practices and ensure success in workplace Daily communication skills used, both written and verbal, internally with school professionals, administrators and external key stakeholders such as parents, community agencies, partners, volunteers and prospective students and families Dedicated to passionately demonstrating improvement of processes or root causes of problems that may impact stu- dent satisfaction Developed and maintained strong working relationships with all stakeholders and transition colleagues Vocational Counselor, Cigna Group Insurance, Pittsburgh, PA 2009-2017 Developed, implemented, and maintained cost effective rehabilitation programs through consultation and counseling services, medical record review, and coordination of a wider range of services with goal of returning Long Term Dis- ability claimants to gainful employment; provided delightful internal and external customer service Handled highly complex cases involving large reserves Developed and implemented training programs to support claims specialist; excellent use of written and ver- bal communication on daily basis Counseled resistant claimants to utilize integrated Cigna products resulting in claimant becoming healthier thus returns to work by engaging active listening skills Routinely partnered with nonprofit agencies facilitating return of claimants to a state of health and leading them to return to work Served as member and website manager for People With Different Abilities Colleague Resource Group(CRG) Customer Centric Ambassador status achieved in 2015, worked to make changes to establish best practices with non-traditional medical needs related to health care best practices EDUCATION, LICENSURE AND LANGUAGE /TECHNICAL PROFICIENCIES Advanced Certificate Rehabilitation Counseling, San Diego State University Master of Arts Rehabilitation Counseling, Gallaudet University, Washington, DC Bachelor of Science in Elementary Education/Minor,Marketing, Indiana University of PA Licensed Professional Counselor (#2732), State of North Carolina, 1997-current Licensed Professional Counselor (#PC005271), State of Pennsylvania, 2009-current Certified Rehabilitation Counselor, 1989-currentPA Teaching License K-8, valid/activeSix Sigma Yellow Belt Training 2016Past Board Member of The Center For Victims, Pittsburgh, PA 2012-2014 ADARA member and Former Treasurer of ADARA 1990-1994 Proficient in American Sign Language (ASL)Proficient in MS Office Applications and Google Drive: Word, Outlook, Excel, SharePoint SIGNIFICANT AWARDSCEO Champion Award, Cigna, 2013, Cigna Champion Award 2013, 2014, Customer Centricity Ambassador, 2015, The Outstanding Civilian Service Medal, Dept. of The US Army |
