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Phone: PHONE NUMBER AVAILABLE  Email: EMAIL AVAILABLESKILLS SUMMARYCustomer ServiceExperienced professional customer service in a fast-paced, challenging business environmentDemonstrated ability to handle several tasks at onceCustomer oriented, able to interact easily with people, and able to provide accurate information to customers about products and different divisionsDemonstrated strong team orientation and commitment to qualityActive listener; able to understand and address concerns efficiently with excellent communication and problem solving skillsStock hard line and soft line products, and effectively maintain product movement on sales floorCashier/ Service DeskQuick and accurate cash handling and cashiering skills with excellent, demonstrated salesmanshipTraced discrepancies and ensured exact transactionsProcess customers orders and returnsCollectorExhibit exceptional skills and tact to negotiate and collect past due finance contractsResolve compliance correspondence through direct telephone communication and through mailMaintain customer files using manual and computerized record-keeping databaseAbility to successfully handle multiple phone lines in a high volume areaOfficeProficient in Microsoft Word, Excel, and PowerPointKeyboarding at a pace of 35 words per minuteAble to operate multiple phone lines, cash register, computer, and copierWORK HISTORYSales Associate, Macys Department Store Edina, MN 10/2012 - 01/2013Sales Associate, Goodwill Easter Seals St. Paul, MN 04/2010 - 06/2010Laundry Attendant, Lyngblomsten Care Center St. Paul, MN 06/2009 - 09/2009Marketing/Sales, Quality Marketing Group St. Paul, MN 06/2008 - 04/2009Retail, Hampden Park Co-Op St. Paul, MN 05/2007 - 07/2007Cashier/ Crew Member, McDonalds Restaurant St. Paul, MN 03/2006 - 02/2007Call Center Representative, Xentel Company St. Paul, MN 02/2005 - 08/2006EDUCATIONSales Associate Training Certificate, Goodwill Easter Seals St. Paul, MN 06/2010Administrative Assistance Certificate, Crown College St. Paul, MN 05/2007Customer Service Certificate, MN School of Business Oakdale, MN 03/1999