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Click here or scroll down to respond to this candidateCandidate's Name
Customer Support and Web DeveloperFlorence, AL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI have six years of experience in Customer Service and Operations Support combined. My career and educational endeavors have given me the ability to manage time, growth in my analytical and interpersonal skills. This is due to the broad range of experience I have in multiple fields spanning Full Stack Development training, Trades and as an Administrative Specialist. My work experience includes front facing occupations as well as working in a remote environment. Both environments require utilization of various technologies, such as Zoom, Slack and other software platforms. I have also improved my data entry skills and have a willingness to learn new technological systems. As a Full Stack Developer ( Web design) I have also been able to enhance my troubleshooting skills. Additionally I am proficient in MS Office computer applications, including Word, PowerPoint and Excel. I have over seven years of experience in using a laptop or desktop computer and multiple applications effectively with a dual monitor setup. This use includes experience using internet-based browsers such as Chrome, Firefox, Explorer and Safari.Authorized to work in the US for any employerWork ExperienceWeb Designer/Programmer InternGenesis Development West Inc. - Scottsdale, AZOctober 2021 to PresentResponsibilities include: Web Development Client RequirementsCustomer Service Representative/Operations Support Genesis Development West - Scottsdale, AZJune 2015 to PresentResponsible for Customer Service, Order Fulfillment and all necessary support functions. Inbound and outbound calls to organize appointments, based on the customers specifications. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve a given customers problems. Data entry to keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.Library Assistant ( Customer Service )NORTHLAND PIONEER COLLEGE - Holbrook, AZ2018 to 2019Responsible for Customer Service, Order Fulfillment and all necessary support functions. COVID caused the campus to close but while working in this position my responsibilities included: Provide customer service by assisting with library events, testing sessions and scheduled reading. Provide service to customers to make card registrations, cataloging borrowed items, paying of fees, reserving materials, discharging materials, research assistance, reader advisory. Organize and shelving of materials maintaining an orderly appearance of the library to provide service to the public. Inspecting the condition of books before and after check-out to ascertain any damage on behalf of the customer. Documenting and organizing the repair of damaged books. Assisting customers with internet access and ensuring their technical needs are met. Operate Windows PC. Cataloging audio-visual material and other mediums. Settling any disruptions or disturbances in the library. EducationCertification in Fullstack Web DeveloperKingsland University - Atlanta, GACertification NCCER Levels 1,2,3,4 in WeldingNorthland Pioneer College - Holbrook, AZHigh School DiplomaArizona Virtual Academy/ Insight Virtual Academy - Glendale, AZ Skills Organizational skills Web Design (1 year) CSS (1 year) HTML5 (1 year) Responsive Web Design (1 year) Bootstrap Android GitHub (1 year) JavaScript (1 year) Node.js JSON APIs Slack Zoom Platform (1 year) MongoDB ReactLinkshttps://LINKEDIN LINK AVAILABLE Certifications and LicensesOSHA 10PresentWelding Certification NCCER Levels 1,2,3,4,PresentAssessmentsCustomer service ProficientJune 2022Identifying and resolving common customer issuesFull results: ProficientWork style: Reliability ProficientJuly 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCustomer focus & orientation ProficientJune 2022Responding to customer situations with sensitivity Full results: ProficientSpreadsheets with Microsoft Excel ProficientAugust 2022Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientAttention to detail ProficientAugust 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientBasic computer skills Highly ProficientDecember 2022Performing basic computer operations and troubleshooting common problems Full results: Highly ProficientBasic computer skills Highly ProficientDecember 2022Performing basic computer operations and troubleshooting common problems Full results: Highly ProficientAdministrative assistant/receptionist Proficient January 2023Using basic scheduling and organizational skills in an office setting Full results: ProficientCustomer focus & orientation ProficientJune 2022Responding to customer situations with sensitivity Full results: ProficientSales skills ProficientJanuary 2023Influencing and negotiating with customersFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
