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Click here or scroll down to respond to this candidateCandidate's Name
Candidate's Name
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Cell. PHONE NUMBER AVAILABLE * EMAIL AVAILABLEI am currently seeking employment with a company in which my experience and skill set will allow for mutually beneficial growth in sales, marketing, customer service and/or office administration. SKILLS AND QUALIFICATIONS:o Microsoft Office (Word, Excel, etc.)o Experienced in customer service and customeraffairs with excellent written and verbalcommunication skills.o Proven aptitude for customer acquisition andmaintenance.o Able to work under high volume- high stresssales environments and prosper.o Proficient in sales/marketing report generation, data analysis, and problem solving.o Passionate, hardworking, quick learner,organized, detail oriented, performs well underpressure in or out of a team environment, andproficient time management skills.EXPERIENCE2021-present ttec- Lead Generation / Outbound Sales Agent Logitech Lead Generation Project Contacted C-level decision makers in order to invite them to zoom meetings to increase customer engagement and promote new products. Maintained high outbound call conversions and signups for webinars.Choice Hotels USA Proactively engaged leads with the intent to drive business for Choice Chainwide by offering Corporate discounts.2002-2007 Sams Club - Assistant Manager- Bakery & Caf Responsible for overseeing daily setup, service, and operations, specifically: preparation, baking, packaging, and distribution of baked goods and pastries including all accompanying or associated duties related to such processes. As an Assistant Manager, I Supervised 15-20 employees, performing any required training and completing employee evaluations including commendations, coachings, and reprisals. Other key responsibilities included completing orders into the POS system, preparation of sales reports for upper management (daily, weekly, and monthly), analyzing inventory and maintaining required stock of raw ingredients and packaging supplies, and involved in ensuring complete customer satisfaction with both products and services pertaining to myself and my team members. Regularly earned acclamations for exemplary service and sales performance within both departments I supervised and rewarded with high acclaim as one of the best employees for both customer service and productivity. 2005-2007 Barry University (Miami Shores, FL) _ - Data Entry & Alumni Fund Recruitment Specialist Key responsibilities included updating current and past alumni student information into the universitys database system, Colleague. Involved in leaflet marketing and call center related marketing to obtain funding for university operations and its respective programs. Utilize previous customer/student relationships to build foundations for financial growth for future operations/program advancements. One of few individuals directly involved in preparation and packaging of direct mail leaflets, mailers, and/or other printed marketing tools. Regarded as proficient data entry specialist, excellent in client-relations communications, and praised as hard-working and having fine-tuned time management skills. 2008-2009 Starbucks Inc. - Barista- Food and Drink Specialist Candidate's Name
Basic responsibilities involved daily preparation of food and beverage related materials, performing inventory and re-stocking of goods, maintaining a clean and sanitary food service environment, and providing superior customer service to ensure the highest degree of service quality is achieved and maintained. Demonstrated the ability to excel in sales and service under one of the highest volume venues within South Florida while ensuring product quality. I quickly establish positive rapport with customers to increase market potential for repeat business and referrals enough to create a large volume of loyal customers as well as increasing POS purchases, up-selling existing products, and exceed sales forecasts.2009-2012 Target Point Media - Key Account Manager Responsible for developing, maintaining, and selling web space advertisement in a B2B sales environment. Generated and maintained effective working relationships with clients interested in the temporary purchase and maintenance of web based advertising domains. Developed effective, quality customer sales proposals which targeted the specified demographics. Maintained customer satisfaction via resolving complaints by handling any concerns, often leading to long-term positive business relationships that branched off into further use of our services and/or business-to-business referrals. Demonstrated the ability for both account acquisition and retention, exceeding weekly and monthly sales quotas, and prospering in a high volume/high stress sales environment. Director of Campaign FulfillmentResponsible for the overall development, aiding in design, and implementation of a clients marketing campaign from concept to deployment. Performed pre-contract market potential analysis; researching the best platform and design for marketing clients products and/or services; potential profit/loss and analysis of market segmentation approaches. The market analysis for the clients often involves regularly researching the customer products/services, as well as their competition, provided by our clients to enhance knowledge of the businesss company profile and increasing the ability of foreseeing any needs they may require for their respective campaign. Proofing campaigns to ensure customer requirements are satisfied to the highest level of quality and accuracy. I was responsible for client satisfaction during the course of the campaign and resolution of any issues that may arise. 2010-2013 Tire Kingdom - Sales RepresentativeResponsible for providing excellent customer service, informing customers about respective products/services, and basic vehicular research to determine whether the part was within the current inventory. Involved in various marketing campaigns, up-selling, and any other means for increased store revenue. 2013-2014 Buy Buy Baby (Bed, Bath, & Beyond Subsidiary - Sales Representative Responsible for acquiring thorough knowledge of products and services, inventory and re-stocking of products, and providing quality customer service. Required to attend daily sales meetings in which daily, weekly, and monthly sales quotas and projections were discussed. Regular customer commendations on high level of customer service and product knowledge.EDUCATION1998-2002 Western High School GEDCompleted basic high school coursework; including several honors and A.P. (advanced placement) courses in English, History, and Psychology.2002-2004 Barry University, Miami ShoresSuccessfully completed several business-related courses, Psychology courses, and all general prerequisites needed to get my business degree. Still working on completion. |
