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Click here or scroll down to respond to this candidate830 Torway RoadGardners, PA. Street Address
Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
ObjectiveTo pursue excellence in a challenging position, while utilizing my customer service and computer skills.Experience20 years experience in a customer service-related positionManage and execute promotional pricing plansAnalyze support and resolve store concernsBilingual fluent in both English and SpanishProvide associate training and assistanceMaintain new data entry into database, report and documentsPricing and validating entry in promotional entry systemWork HistoryAmericomm LLC2022-2023 Field Services Coordinator (Utility Specialist)Organizes the activities of technical service technicians that are working on site.Dispatching personnel to the customer's job site.Communicating with clients, and providing guidance to the field service techs.Tracks and documents change orders to ensure proper billing at project completion.Manages procurement process and ensures material is ordered and sent to job sites on time.On occasion acts as sales lead for field service work to develop business.Responsible for direction and management of on-site field service crews.Works with field service crews to ensure all aspects of job are complete.Ensures all safety requirements are met.Ensures all DOT requirements are adhered to.Randstad Office Professionals Carlisle, Pennsylvania2022-2022 Administrative Assistant (Administrative Technician)Cumberland County/Perry Drug and Alcohol CommissionServes as primary administrative support to the Prevention Unit and Student Assistance Unit.Reviews for accuracy, corrects and enters weekly prevention staff service data into a State prevention data system, WITS. Prepares and reviews quarterly reports.Reviews for accuracy, corrects and enters student assistance-related service data for Cumberland and Perry Counties, including staff log data and student screening and assessment information, into specialized Microsoft Access and Microsoft Excel databases. Queries specialized databases and generates customized service reports. Prepares a variety of quarterly and monthly reports that track service delivery and outcomes, including SAP referrals to outpatient treatment.Serves as primary administrative support to the Associate Director for Substance Abuse Prevention Coalition and Adolescent Provider meetings. This includes managing meeting logistics, attending meetings, composing minutes, distributing meeting materials, and communicating with participants.Emails referral packets and logs referrals to school-based treatment providers.Serves as first contact for members of the public (clients, family members, gatekeepers, community members) seeking prevention, intervention, treatment, case management, and recovery support services. Prescreens and routes incoming telephone calls on multiple lines. Refers to contracted providers and other agencies, as appropriate. Greets and responds to individuals coming into the office for information or services. Provides printed materials, as appropriate.Collects Court Reporting Network (CRN) screening fees from DUI offenders and logs payments in CRN Access database.Maintains staff training files and enters information into departments training database.Successful completion of targeted training will be required to gain proficiency with the following Microsoft Office applications: Word, Excel, Access, Outlook and Publisher. Completion of all mandated training for the State prevention data system (WITS) will also be required.Ahold USA By Giant Food Stores Carlisle, Pennsylvania2011- 2022 Execution Promotional Pricing AdministratorPlanning product ranges and preparing sales plans with buyers; liaising with stores suppliers and distributorsWorking closely with visual display staff to decide how goods should be displayed to maximize customer interest and salesUtilized computer softwareIdentifying production and supply difficulties and dealing with any problems or delays as they arise Promotions and maintaining store pricing systemsCoordinate and execute price point or item updates to the weekly ad circularManage the day-to-day activities associated with the approved promotion planCoordinate with advertising and the category teams special activity items, retails, stores, versions, etc.Training new associates promotional pricing and ad circular execution for non-perishablesThe Fairfield Inn By Marriott International Chambersburg, Pennsylvania2010 2011 Bilingual Front Desk RepresentativeGreet and welcome guests.Operate cash drawer, handles cash, checks and credit card payments.Balance guest accounts, maintain room availability.Make and confirms reservations via telephone and in person.Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, and activities, arrange transportation.Collect and distribute messages for guests.Balance revenue at the end of shift.Express Professional Personnel Greencastle, Pennsylvania2010 2010 Bilingual Customer Service RepresentativeAnswer calls directly from English and Spanish speaking customersLog all calls and/or emails taken either from customers or co-workers.Answer emails and faxes in Spanish.Completed all assigned training classes, webinars, university courses, etc. as assigned.Complete outbound calling campaigns as assigned for specific projects.Complete New Sale Training Sessions if assigned.DES Child Care Administration Tucson, Arizona2009 - 2010 Bilingual Clerical internTaking Incoming calls, multi-line systemGreeting clients and visitorsSort and distribute mail to the appropriated destinationReview childcare applications for completenessEducationBusiness Computer Training Institute Certificate 1994-1995Computer SkillsMicrosoft Works 7.0 Ten Key 200 kmp Act 2.8 Aces 2.0Word Perfect 11 Typing 60 wpm File Maker Pro 4.0 Data EntryMicrosoft Access 2.0 Multi-line Phone Microsoft Power Point 98 Illustrator 10Microsoft Excel 4.0 Database Concepts Acrobat Reader 6.0 Demand TecMicrosoft Word 2000 Filing skills Barcode for Windows 32 MainframeWord for Windows 98 Quattro Pro 6.0 FORS for Windows RaceItem Master Dashboard Mini Mic |
