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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Sendero RobleSan Antonio, Tx Street Address
Phone: PHONE NUMBER AVAILABLEE-Mail: EMAIL AVAILABLEProfessional SummaryCustomer-focused, Sales Representative with over 12 years of experience managing merchandise and providing warm, inviting service. Offered to work additional 10 hours per week to ease workload during busy periods. Worked extensively with Ashelys to implement new promotions and customer incentive programs. Fluent in SpanishExperienceAugust 2019 to September 2020Ashley Home Store Bellingham, WASales AssociateUsed POS system to scan customer purchases, calculate prices, and process transactions.Provided accurate information to help customers quickly navigate store and acquire items for purchase.Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences.Assisted with store recovery to maintain clean and organized sales floor throughout shift.Promoted credit and loyalty programs during customer interactions.Processed customers' orders and checked buggies for additional merchandise.Welcomed guests and offered quick assistance to handle diverse needs.Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.Interacted professionally with customers, informing individuals of sales promotions and driving product interest.Engaged customers and built connections to drive long-term sales.Maintained a sales quota above average.Maintained and exceeded above average for mattress sales. Rated top three sales performer in the state of Washington for mattresses. Including Tempurpedic Mattress.September 2018 to August 2019Home 2 Suites Bellingham, WAFront Desk ReceptionistAnswered heavy volume phone calls and handled high traffic lobby area.Welcomed coworkers and visitors and directed to appropriate departments.Relayed all messages promptly to proper parties.Typed and proofread correspondence, memos, and meeting minutes.Reviewed and updated information in front desk computer system.Resolved customer and guest complaints.Received and distributed mail and documents.Signed visitors in and out of office and validated parking.Maintained and replenished petty cash and checks.Handled all phone calls and routed calls to appropriate locations.Kept lobby and reception area clean and neat at all times.Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities.Managed incoming and outgoing mail and deliveries to support efficient office operations.Supported the work of office staff by providing skilled clerical assistance.Answered telephone calls to provide information, take messages and set up appointments.Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.Calculated and quoted [Type] rates for customers and noted choices in [System].Stayed on top of the whereabouts of all staff members throughout the day.Used tools such as Excel, Workbooks, and Access to submit reports to corporate office as appropriate.Kept an accurate accounting of cash, credit transactions, and check payments.Balanced revenue sources and completed daily financial reports.Reported audit results to management and compiled information for occupancy reports, guest lists, and cash drawer summaries.Responded to complaints by guests and took initiative to resolve problems.Monitored room availability and all booking policies and procedures.Droves sales and maximized revenue by up-selling rooms and hotel amenities.Made management decisions in Manager's absence.Processed uncancelled reservations of no-shows and prepared financial reports for managerial review.Discretely handled confidential information, including guest records.January 2012 to July 2013Ameriplan Insurance Services El Paso, TxSales RepresentativeEntered, updated, and maintained daily activity and prospect information.Developed and implemented sales strategies with customers.Cold called prospective customers.Processed Ameriplan applications, verifying client information.Assisted new and existing customers in account set ups and cancellations.Identified customer needs by reviewing account information and conducting needs assessments.Handled customer situations by making amicable decisions for customers and company.Maintained a work from home environmentJuly 2008 to May 2009Arizona Department of Corrections Florence, AzAdult Corrections OfficerObserved inmates continuously to maintain safety and enforce facility rules.Modeled good behaviors to promote safe and positive interactions between inmates and staff.Monitored perimeter, gates, and internal doorways through patrols and CCTV viewing.Inspected areas and belongings regularly to locate and seize unauthorized and dangerous items.Intervened in inappropriate situations to eliminate unauthorized behaviors and restore order.Monitored CCTV feeds in master control room to keep close eye on all areas of person.Maintained expertise in less-lethal weaponry to keep the peace between sometimes violent inmates.Conducted headcounts to ensure each prisoner was present.Handled the distribution of commissary purchases and other items to the prison population.Settled disputes between inmates.Followed the proper procedures at all times to protect both inmates and staff.Conducted thorough searches of prisoners and cells to identify and remove contraband materials.Inspected conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes.Identified and settled disputes between inmates to prevent the escalation into major problems.Oversaw and reported on the work of inmates working in the kitchen, laundry and other areas.February 2005 to June 2008Bally Total Fitness Tucson, AzFitness CoachUsed POS system to scan customer purchases, calculate prices, and process transactions.Restocked front lanes and displays, following established merchandising procedures and standards.Provided accurate information to help customers quickly navigate store and acquire items for purchase.Promoted credit and loyalty programs during customer interactions.Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.Promoted safety initiatives to increase awareness and maintain risk-free environment.Welcomed guests and offered quick assistance to handle diverse needs.Unboxed and restocked merchandise into attractive displays.Monitored customers for signs of fraud and theft to prevent store losses.Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences.Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales.Engaged customers and built connections to drive long-term sales.Interacted professionally with customers, informing individuals of sales promotions and driving product interest.December 2000 to February 2005Catalina Care Center Tucson, AzCNAObserved condition of patients by examining, including checking of existing conditions, such as open wounds.Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising.Monitored patient medications and encouraged them to take medications and nutritional supplements as prescribed.Performed light housekeeping, including cleaning patient rooms and changing sheets on beds.Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities.Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature.Helped residents with daily living tasks including feeding, dressing, and personal hygiene.Documented clinical information in patient medical records daily.Resupplied patients with personal hygiene items like towels, soap and sheets.Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments.Responded appropriately to symptoms and behavior.Exercised patients with limited or no mobility, including individuals with partial or total paralysis.Responded appropriately to family members when discussing patient care and instructions for discharge.Transported patients by wheelchair or rolling bed between care and examination rooms.January 2000 to June 2000Southwest Hospital Douglas, AzStudent Nursing AssistantTaking care of patients and learning the basics of being a Certified Nurses Assistant. Since I was learning I was only allowed to take vitals, answer call lights, and assist the other CNAs.EducationMay 2013 Academy of Real Estate El Paso, TxCompleted 5 courses Real EstateCertificates for Real EstateMay 2007 Pima Community College Tucson, Az82 credits Criminal Justice/ Certificate Forensic ScienceMinor in Crime Scene ManagementVolunteer Arizona Citizens Police AcademyCompleted Photography ClassesMay 2000 Douglas High School Douglas, AzHigh School Diploma GeneralGPA 3.0Minor in CNA Certificate completed at Cochise College.Student Scholar AthletePresident, Basketball Club. |
