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PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYCompetitive sales and customer service management professional with the ability to alter leadership style for positive impact on performance; high energy, self-starter adept at developing relationships, determin- ing customer needs and creating unique solutions; proven history of achieving sales goals; skilled at au- diting calls, process improvement and meeting key metrics. PROFESSIONAL EXPERIENCEMacys Credit and Customer Service, Mason, OH 01/2020 - 09/2023 Account SpecialistResponsible for Sales and Customer Service at the Macys inbound call center. Some of the responsibili- ties include taking orders, tracking deliveries, price adjustments, wedding registry, and finding resolutions to delivery problems. Required to achieve key metrics like Calls Per Hour, First Call Resolution, Customer Survey Scores, Schedule Adherence, After Call Work, Assist %, and Reliability level. Won several awards for Sales and Customer Service.National Health & Dental Insurance Broker, Cincinnati, OH 01/2017 - 12/2019 Insurance AgentResponsible for selling Health Insurance and Dental Insurance policies, long term and short term policies. Consistently a National Sales Leader and won numerous sales awards. Achieved $600,000 in sales rev- enue for Health insurance from March, 2018 - March, 2019. RDI Marketing, Milford, OH 05/2015 - 11/2016Telemarketing Company for Directv AT&TTraining ManagerResponsible for developing and managing five trainers in Milford, OH, one trainer in Newport, VT and one trainer in Henderson, NVNew Horizons Computer Learning Centers, Ohio Valley 10/2013-03/2015 New Horizons is the Worlds Largest Independent IT Training Company Director of SalesResponsible for achieving Sales and Collection goals by coaching and supporting (8) Account Executives in the Cincinnati and Dayton centers- Achieved 131% of Sales Goal in Quarter 2; Achieved 125% of Collections Goal in Quarter 2- Conducted weekly Pipeline reviews with Account Executives to help close deals on sales opportunities and forecast future sales for planning purposes- Responsible for Interviewing and Hiring Account Executives for the Ohio Valley The Growth Coach, Cincinnati, OH 07/2007 08/2013 Business and Sales Coaching Franchise organization. Provider of business & sales coaching to small business owners, managers, sales teams & sales individuals, self-employed Franchise Operations ManagerResponsible for supporting our franchise owners throughout North America in sales, marketing, and coaching/facilitation.EMI Network, Inc., Cincinnati, OH 02/2003 - 05/2007 Advertising - Provider of unique marketing solutions to clients in the medical, education, legal, business and lifestyle fields in Forbes Magazine & U.S. News & World Report. National Account ExecutiveResponsible for generating revenue by selling various EMI Network product offerings Advertising. Con- sistently exceeded my sales goals in advertising sales - Forbes/U.S. News. Cincinnati Bell Telephone, Cincinnati, OH 01/1989 01/2003 Provider of business and residential telephone services and systems, Internet, long distance, wireless Call Center - Team Leader responsible to Audit calls of Customer Service Representatives on a daily ba- sis and Coach them to improve based on successfully achieving key metrics. Manager of Business Sales, Manager of Residential Sales, Senior Operations Manager/Team Leader for Residential Sales, Senior Sales Representative in Business Sales, Sales Representative in the Business office, Service Represen- tative in the Residence office.NUMEROUS SALES AWARDS RECEIVEDEDUCATIONXavier University, College of Business Administration, Cincinnati, OH, B.S.B.A. in Marketing; Deans list; Xavier Baseball - Team Captain CONTINUING EDUCATION AND TECHNICAL SKILLSCertified in the Strategic Mindset Business Coaching ProcessThe Growth Coach; Proficient in Word, Excel, Power Point, ACT, Salesforce, Genesys |
