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Click here or scroll down to respond to this candidateCandidate's Name
Street Address George StreetCoatesville, PA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveIm seeking a full-time position that will allow me to utilize the skills that I have gained during my career at The Vanguard Group, the First Baptist Church of Passtown and other areas of employment. I have management experience, tax form knowledge, payroll knowledge, Money Movement experience. I expanded on several critical skills such as relationship management skills, prioritization skills, organizational skills, and communication skills.Summary of SkillsPayroll ExperienceAccounting ExperienceData AnalysisExcellent Project ManagementCustomer ServiceCoachingExtensive Problem Resolution ExperienceExcellent time management skillsProficient in Microsoft Applications, Teams, Outlook, SharePoint and SAGEEvent Planning and coordination of eventsProfessional ExperienceFirst Baptist Church of Passtown, Coatesville, PATreasurer (Part-time) 7/2019 CurrentPays all bills.Handles expense reimbursements.Handles payroll for employees.Handles tax preparation for employees.Reconciles bank accounts.Reviews yearly budget and makes necessary recommendations for changes that are needed.Creates financial reports and presents to the officers and congregation.Foulk Funeral Home of West Grove, West Grove, PAOffice Manager (Part-time) 4/2023 - CurrentAnswers incoming calls and inquiries from families, internal and external clientsPrepares all memorial products for families.Writes checks and adds/updates vendors information in the SAGE accounting systemKeeps the office organized.Vanguard Group, Malvern, PA7/1993 to 12/2021Operational Solution Services Quality Assurance Administrator 9/2019 12/2021Created training materials and trained new crewmembers/management.Provided clients with data, trends and recommendations which improved their client experience.Made suggestions for process improvements and worked on projects and initiatives that improved service levels, provided a better client experience and was cost effective for all parties.Coordinated team and departmental events which was enjoyed by all who attended.Financial Advisors Expedited Resolution Services - 8/2009 - 9/2019Technical AdministratorUsed my extensive problem resolution experience in the reviewing and approving of all levels of adjustments. I provided guidance to crewmembers/management on the review of their adjustments so they were adjusted correctly. This eliminated repeated adjustments.Played an important role in resolving many sensitive issues and often handled elevated calls.Managed the day-to-day volumes to guarantee that all work was completed accurately and in a timely manner.Created training materials and trained new crewmembers/management.Addressed crew related behavioral issues and coached crewmembers through their issues which eventually made for a better team environment.Covered for my supervisor during his or her absence. Was recognized for flawlessly managing the team while we were without a manager.Assisted with several administrative duties.Managed teams in the following areas at VanguardMoney Movement Check writingProcessing Manual ProcessingProblem ResolutionOther areas of employmentAllstate Insurance Company Medical ClaimsChester County Health Department and Adult ProbationBeneficial BankEducationStudied at Immaculata University in Malvern, PA and completed leadership and self-development coursesStudied at Goldey Beacom College in Wilmington, DE and completed credits towards a business administration degreeAwards and RecognitionsReceived the Vanguard Award of Excellence for my leadership skills and for creating the Expedited Resolution Services team in the North Carolina site.Received a Spot Award for flawlessly supervising the Expedited Resolution Services team while they were without a manager.Volunteer ExperienceFirst Baptist Church of Passtown, Coatesville, PAOn the staff of a Forever Young auxiliary that plans activities for seniors in the church and community. - Ongoing |
