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Candidate's Name
1 Whirlaway Drive Bear, Delaware Street Address
Cell: PHONE NUMBER AVAILABLE EMAIL AVAILABLEExperienceSeptember 2018 to PresentPandora Jewelry Store, Christiana Mall Newark, DEAssistant Store ManagerRecruit and coach new associates to meet high traffic and sales goalsEffectively cascading diamond training to sales associatesAnalysis of Key Performance Indicators (KPIs) to forecast monthly development plan and KPI calculatorLeading the sales team with clear direction and collaboration to drive sales and ensure that weekly and monthly goals are metResponsible for driving almost 10% of the overall business results in store as well as the top performer for Pandora Preferred Credit Card (PCC)Guides peers/team in operations, trainings, and brandTraining new hires and consistently following up with monthly touch bases for the entire teamVisual manager for the store as well as working within the district to help implement proper visual standards to set them up for successPartner in training to newly hired store and district managersSuccession planningCertified in Pandora product specialist trainingTeam first mentality with can do attitude, extensive product knowledge and exceptional customer service skillsGraduated from the MDP program and used that knowledge to empower incoming graduatesPromoted the Women and Allies network Session for the North American ClusterSeptember 2014 to September 2018Pandora Jewelry Store, Christiana Mall Newark, DESales Lead/Sales AssociatePromoted to Sales Lead in April 2016Store Opening/Closing procedures, creating daily goals for associatesManage store associates and make vital decisions regarding customer needsProviding excellent customer service dailyTrained staff on product knowledge and how to deliver outstanding customer serviceAssisting with visual merchandising, clienteling and in-store eventsResponsible for daily and yearly inventory auditsUpdated product knowledge with regular Link trainingNovember 2009 to September 2014HB Retail: Pandora Jewelry Store, Christiana Mall Newark, DESales AssociateFirst employee hired and worked at store since inceptionAchieved monthly sales goals and most months exceeded them as well as surpassing the companys holiday goals for the past four yearsResponsible for daily gold audits and weekly store KPI (including payroll vs sales goals)April 1990 to December 1996Serendib Jewelers, Colombo, Sri LankaSales DirectorResponsible for promoting sales of precious Ceylon gems and jewelryRepresented Serendib Jewelers in overseas gem and jewelry sales exhibitions in Japan, Indonesia, Singapore, Hong Kong, Malaysia, Sweden, and GermanyEngaged in sales with high end clients which included Royalty and Heads of StateDirected and supervised employees engaged in sales, inventory, and cash handlingManaged business through budgets and handling all income and costsWorked with customers to design jewelry to meet and exceed their expectation and provided direction to in-house goldsmithsIdentified and valued precious stones when purchasingSales trainer in business etiquette and product knowledgeSkillsLeadership: Exceptional Management, Communication, Sales, and Training capabilities.Computers: Microsoft Office: Word, Excel.