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Click here or scroll down to respond to this candidateCandidate's Name
Illinois Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceFinancial CoordinatorRockford Dental Care-Elite Dental - Rockford, ILApril 2022 to PresentKeep schedules full for 4 dentists and 10 hygienists by keeping a call list. Check patients in/out, update demographics, plug in insurance information, check voice mail throughout day and make call backs( sometimes upwards of 48 calls), communicate with providers and administration, help patients fill out paperwork on tablets, take payments by hand and online through Chase Bank and Care Credit and much more.Office ManagerHauser Ross Eye Institute - Sycamore, ILOctober 2021 to February 2022Office manager for eye clinic/surgery center. I manage 12 staff including a Rockford location with 9 providers. Scheduling, posting payments, insurance verification, meetings with my staff & upper management, charts for surgery patients, handling all issues that patients have, multiple programs to accomplish my job, offer care credit as form of payment & submit for approval and so much more. Patient Care TechnicianPhysicians Immediate Care - DeKalb, ILAugust 2021 to October 2021Work with patients of all ages that come into clinic for care and MA duties: Calibrate equipment Take vitals Phlebotomy EMR Give vaccinations Take patient swabs to check for strip, Covid, sexually transmitted disease, etc Drug and alcohol test federal and non federal Tend to trauma cases-clean wounds, prepare for stitches, wrap, etc Eye care Audiogram and testing Deliver and size for body braces and boots Programs such as APD, Xperity, QGenda and more Float between two clinics Send urine, blood and cultures to labsOffice Manager/SalesCentral Illinois Awning - Peoria, ILMay 2019 to July 2021I manager the front desk and one staff member that is my assistant. I am also our Executive Sales person. Manager email account Manager ar/ap Pay all bills and send invoices/billing to our client Leadership qualifications Employee evaluations and coaching Collections and corresponding with attorney if necessary Make and send POs to clients Schedule our crews for projects at location, touch base with them while out in field Meetings with staff/owners First line of contact when customers come into office Show fabric samples and make estimates/proposals for clients Payroll-weekly (withholdings for support payments/pay advances, etc) Go out into field to check project sites Take care of staff if they are injured/Ill-take temp everyday during COVID and record daily Write up Employee Write Ups for tardiness, no call/no show and disciplinary action Work closely with my two owners Speaking with customers who call in and talk about their project and schedule appts with them Correspondents with our vendors, order supplies, schedule staff, advertising and so much more Make sales calls via phone and in person. Finance/accountingBUSINESS OWNERDoctor Kleen LLC & Discount Blinds & More, LLC - Janesville, WI March 2002 to August 2018All responsibilities of being a Business owner and employing 15 employees and 3 volunteers for a Cleaning Company with a window division, as well as a store front, selling Window Treatment & Custom made Draperies. Offering new construction, residential and commercial cleaning and making our clients our first priority by excellent customer service: Wide range of human resources responsibilities High volume of business marketing and goal setting Recruitment, interviews, career fairs/booths and set up, wage determination and adjusting, reference checks, hire, fire and all training Leadership qualifications Employee evaluations and coaching Kept updated on labor laws and minimum wage laws Drug screening Data entry and inventory control Tripled business from first year to second year by networking and being visible both in 2 different newspapers and business opportunity meetings from the Janesville area to Lake Geneva area Finances and accounting Gain trust from a world renowned Home Builder in Fontana, WI, resulting in working in multi-million dollar homes and club houses and being listed on the South Shore Club concierge list to perform exclusive cleaning services Sanitize equipment and documentation, all training of equipment and chemicals Cash handling, billing and collections when needed Asst Office ManagerAspen Dental - Janesville, WIFebruary 2016 to February 2018wore many hats at Aspen while both working at the front office, taking care of patients to the best of my ability and also working in Finances and office manager. I work in the Aspen Dental computer program and utilize the help desk in New York as needed.I take my job working with the patients very personally, doing my best to make sure their time at Aspen is their best and treat them with total respect and dignity and I always wear a smile.Making patient charts and New Patient appointmentsScheduling - using a 4 line phone system to maintain schedules for 2 doctors and 1 hygienistsConfirming patient appointmentsWorking with EOB's, coding and medical terminologyVerify Insurance and plugging into the patients accountSitting with patients after their consultation and going over their treatment plan and going over financing optionsApplications for financing/payment arrangements and credit card payments and goal makingEnd of day balancing, reports and depositWork aging and credit reports, submitting refund and error correction tickets to CorporateScheduling for and sending out lab cases through FedEx, as well as verifying that the cases are in when they need to be, and if not, finding out why and when they will be in officeChart auditsMaintain a clean and orderly work areaTeam building and collaborate with my Office Manager, Doctor and other team members when needed Leadership qualificationsEmployee evaluations and coachingHelping the clinical staff whenever necessaryManage staff, hours and schedulingHouse SupervisorThe Lighthouse home for Women - Janesville, WIMarch 2014 to March 2016Go into the womens prison in Wisconsin to interview women to see if they are a candidate for our program, morning devotionals as a requirement, drug testing on clients, taking clients to court appointments and PO appointments, medication management, teach basic day-to-day skills, take the girls to outings and 12 step program meetings, counseling the girls and family members, and so much more.ASSISTANT SUPERVISORDr. Mark E Glesne DDS - Pekin, IL1982 to November 2000Responsibilities included working as both a 4-handed Dental Assistant (performing expanded duties) and Front Desk/Receptionist: Marketing and networking for office growth excellent communication skills High levels of Customer Service Supervise and train all Dental Assistants to be top notch assistants to the Doctor Human Resources Employee evaluations and coaching Leadership qualifications CPR and OSHA certified and put in charge of updating OSHA books Sterilization and sanitation of instruments-bagging Hazardous Waste and Sharps, as well as cleaning Auto Clave, Statum and Ultra Sonic cleaners (and documentation of such) AR/AP and all banking-finances/accounting Cash handling, billing, collections and payment arrangements Review and update patient records and demographic Doctor referrals, scheduling, appointment confirmation and call in prescriptions Take, develop and mount all x-rays before digital Evaluate and Educate patients on Oral Hygiene Charting with Doctor and Hygienists Insurance verification, submissions and follow-up to insure prompt payments Take and document patient vitalsEducationlicense in "Nail Technician" & certificateDebs School of Cosmetology - East Peoria, IL1998 to 1998High school or equivalent in BusinessDelavan High School - Delavan, ILAugust 1979 to May 1983HIPPA certified in Medical ManagementConcordia University - Beloit, WISkills CREDIT (10+ years) PEACHTREE (2 years) QUICKBOOKS (6 years) EPIC (1 year) CREDIT CARD (10+ years) Front Desk (10+ years) Front Office (10+ years) Medical Billing (10+ years) Insurance Verification (10+ years) Schedule Appointments (10+ years) Data Entry (10+ years) Reception (10+ years) Benefits Administration Dental Office Experience (10+ years) Dentrix (6 years) Customer Service (10+ years) Dental Assisting (10+ years) Venipuncture (2 years) Phlebotomy (2 years) Infection Control Training (10+ years) EMR Systems (2 years) Nail Care (10+ years) Medical Imaging (10+ years) Orthodontist Asst (10+ years) Human Resources (10+ years) Interviewing (10+ years) Chairside Assisting (10+ years) Medical Scheduling (10+ years) Kronos (2 years) Microsoft Publisher (4 years) ICD-10 (8 years) CPT Coding (8 years) Management (10+ years) Medical Terminology (10+ years) Medical Coding (10+ years) Medical Records (10+ years) Clerical Experience (10+ years) HIPAA (10+ years) Office Management (10+ years) Quality Assurance (10+ years) Laboratory Experience (3 years) Recruiting (10+ years) Eaglesoft (10+ years) Help Desk Documentation review Accounts receivable Medical office experience Typing ICD-9 Office experience Computer literacy Administrative experience English Transcription EHR systems Microsoft Office Phone etiquette Leadership Communication Skills Organizational Skills Microsoft Word Payroll Research Bookkeeping FilingCertifications and LicensesCPRNovember 2021 to November 2023CPRAED CertificationAssessmentsSales skills ProficientFebruary 2020Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.Full results: ProficientCustomer service fit ProficientJuly 2019Assesses personality traits that result in high-quality customer service. Full results: ProficientAttention to detail ProficientJanuary 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientElectronic health records: Best practices Completed February 2020Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: CompletedCustomer focus & orientation Highly ProficientFebruary 2020Responding to customer situations with sensitivity Full results: Highly ProficientOffice manager ProficientFebruary 2020Scheduling and budgetingFull results: ProficientCase management & social work FamiliarJuly 2019Prioritizing case tasks, gathering information, and providing services without judgment. Full results: FamiliarIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationCOMPUTER SKILLSProficient in Word, Outlook, various Dental programs, Blue Note, DSN, Dentrix, EagleSoft, various Dental Portals, QuickBooks online, Peachtree, Airtable, Awning composer, Publisher, Excel, Access, Infinity, Meditech, Kronos, Goldminder, ADP time keeping, EPIC, ATLAS, API for time management, Health Stream, PeopleSoft, and Credit Card payment systems, multiple eye programs & more |
