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Business AnalystPHONE NUMBER AVAILABLEEMAIL AVAILABLEProfileBusiness Analyst with more than 5 years of experience in a wide range of Full Project Life Cycles for Fortune 500 companies and global market. Have led and managed key projects such as, CRM Business Process Improvement, Cloud and Data Migration, ERP, Decision Management, Payroll systems in Agile environments. Successfully worked in delivery of Finance Processes and Systems such as Fair Pricing, High Yield and Loans, Asset & Investment Management, AML, Fair Credit Reporting, for the financial markets in Global and Emerging markets.Skills & AbilitiesSoftware: PLM, Workflow, Microsoft Package namely Excel (E.g. VLookup, HLookup, IFs, Pivots), Projects, Outlook, PowerPoint, and Word, Lotus Notes, Jira, Confluence, Onbase Workview, SharePoint, HPQC,. eApp, iConnect, Regulation E.Modeling Tools/ Activities: OneTrust, MATLAB, SAS, Visio, UML, Prince2, BPMN 2.0, Lucid Charts, Burn Down Charts, SQL, ServiceNow, ADP Streamline, SAP. SSIS, .NET.Analysis: SWOT, MOST, Five Forces, Value Chain, PESTLE, Gap Analysis, Financial & Risk Analysis, Cost & benefit Analysis, Variance Analysis; Data Privacy Analysis within Agile and Waterfall environments.Requirement Gathering Techniques: Interviews, Questionnaires, Observation, Workshop Facilitation, Past Document Review, Piloting, Prototype, and Cognitive Work Analysis.Documentation Terms of Reference, Business Case, BA Plan, Scope Specification, Access Solution Feasibility, Project Charter/ Initiation Document, Progress/Milestone Report, Functional Specification, Test Completion Report, Data Mapping, Data Dictionary.ExperienceToyota Motors Plano, TXJuly 2022 August 2023Business Analyst - Data Warehousing / Salesforce Cloud, Service Now, SAP/CRM analytics/SQL/Data mapping / workday Senior Lead over a team of 11 Business analysts and three Work Streams on the entire SDLC on Agile/Scrum Environment, Created Process Flows, Work Flows and Data Flow Diagrams Created Workflows and Process Maps to capture the functional requirements based on the project demand for the different countries. Worked assiduously with UI and UX teams to elicit requirements and create User Stories Identified cross-functions for the HR and Accounting processes and systems through Requirement meetings with Project Team members spread across four countries in different time zones, onsite and virtually. Researched and documented the various statutory requirements for computing payroll systems for 4 different countries. Created the Standard Operating Procedure (SOP) through daily Retrospective meetings with both onsite and offshore stakeholders including, the Legal, Policy, Accounts, PM and IT Development teams Secured signoffs from relevant stakeholders and created User case Diagrams and Descriptions on Visio. Created User stories based on stakeholder requirements on JIRA to streamline the HR and payroll requirements using ADP methodology Secured signoffs and created Process Flow maps. Created a Version control matrix for all Project documentations Created Traceability Matrix keeping tracking of all flows across different countries Worked closely with the Project Manager to create a concise Risk Management Log System using HP Quality Centre Contributed immensely to the creation of the Test Scripts and provided technical support to the test team Served as Gateway for all Project Documents on SharePoint Created scripts for UAT and conducted the tests. Solid understanding of Workday modules and business objectsParticipating in data requirements, process design sessions, data conversion, POCo Skilled in requirements definition, business process design, configuration, testing, reporting, documentation, training, and supportJohns Hopkins Baltimore, MD2020 May 2022Business Analyst - ServiceNow/SAPERP/UI&UX DesignAnalyzed complex business processes from a quality management perspective to design a set of To-be business processes for the payments team, which acted as part of the TOM (Target Operating Model) Created Process Flows, Work Flows and Data Flow Diagrams Created process flows for remediating issues such as customer reimbursements. Drafted all documentations and created diagrams to enhance policies, controls and process flows. Performed Data Collection on Info LN platform Carried out Time, Attendance and Labor Reporting Gathered functional requirements for Info RN Analytic Dashboards, Supplier and Dealer Portals Conducted stress testing, including user defined scenarios and shocks Organized workshops and facilitated multiple meetings with a suite of stakeholders to gather requirements for target deliverables such as Fixed Income, High Yield various Account Systems. Gathered requirements for the successful designing and development of the payment acquiring system Reviewed, modified and created technical design documentation to ensure the accurate development of the reporting solution Closely partnering with and supporting engineering, manufacturing and quality assurance associates while utilizing the change control project Initiated process improvement and implemented database tracking system to increase traceability and improve test coverage for requirements by 20%. Estimated major points of contention among team as additional benefit Conducted research on industry verticals to help with prospecting for new partner engagements Worked on User Interface development across 4 systems, involved in discussion on how the systems would communicate, identifying payloads and drawing Mockups of User Interface Clarified and prioritized requirements by conducting brainstorming sessions with the stakeholders Deployed Microsoft security and application as well as 3rd party application patches to Windows application server Created Entity Relationship Diagram to visually describe how entities relate to another and to connect business concepts to database structures Analyzed, prioritized, and documented requirements with respect to SAP enterprise resource planning for AML solutions Supported strategy and execution of testing and provided trainings on the new functionality as well as documentations including procedures and user guides for the entire business process improvement Managed the implementation of Quality Management Systems in specified business units and systems Coordinated and participated in Agile ceremonies, Daily Stand Ups, Sprint Planning, Sprint Solution Design and Retrospective scrums Created scripts for UAT and conducted the testsBP Fuel Reading, PAMarch2020 May 2022Business Analyst (AWS)/ Workday/Azure Cloud/SQL Created Flows for Ui Lead and worked assiduously with the Policy, Regulatory and Legal units to review the Requirement documents with regards to the companys overall operations in Pennsylvania and 2 other states in America Created Process Flows, Work Flows and Data Flow Diagrams Painstakingly created the drafts used as guidelines for implementation across impacted business units.Elicited all functional and non-functional requirements for the configuration of the OneTrust toolCreated Workflows, Process Flow Maps and Data Flow Diagrams and analysis based on the OneTrust framework.Modelled the Wireframe for each validated function for the seamless deployment of the OneTrust technology.Reviewed, and analyzed requirements from the CCPA regulation articles in relation to various systems and business units within the organization Facilitated workshops with the various business workflow areas to assessConducted workshops and interviews with the relevant stakeholders to gather requirements. Created blueprints used to gather client business requirements.Defined the functional needs used for the configuration of the ERP, CRP solutions and ensured the configuration the SAP platforms clearly complied with the regulation based on ADP methodology.Responsible for identifying data for conversion and responsible for all documentation.Responsible for amending customization after the cases of legal changes and enlarged the scope to meet the evolution of client business requirements. Was actively involved in optimization and evolution of the template and module.Ensured compliance to existing, and development of required data reporting standardsCreated the template for management of Risk, Assumptions, Issues and Dependences (RAID Log) which was also adopted by the Project, Policy, and Legal Teams for tracking the entire project on Excel.Gave guidance and support to internal technical and project teams. Created Test scripts and worked actively with the Test Team in conducting the UAT across the concerned business units. Noted the feedback from the stakeholders and worked with implementation team to ensure the solution reflected the missing requirements.Created process flow maps and drafted comprehensive training manual detailing and adapting the affected business units from warehouse operatives to management.Critically created a Reporting System to the EU Commission in compliance with GDPR. This necessitated the employment of the Data Protection Officer (DPO) as well as outlining the responsibilities for the office.Worked in check with 3rd party suppliers to ensure they fully understood our organizations CCPA requirements for consistent implementationUpdated documentation to reflect new builds or decommission activities and provided input to improve deployment processesFacilitated and participated in scrum meetings sprint review, daily scrum, and retrospectives to ensure consistency overboard.Took ownership of issue investigation and resolution.Created a version control system for all projects documentation on SharePointCreated scripts for UAT and conducted the testsPfizer New York, NYSep2018 Jan 2020Business Analyst - Service Cloud/Data Migration/Azure Cloud/SQL Elicited and documented functional and non-functional requirements from stakeholders relevant to the migration program. Created Process Flows, Work Flows and Data Flow Diagrams Modeled and produced TO-BE business process from AS-IS processes using UML creating custom and standard report summarizing financial, business or economic data for review by managers, clients, executives and other stakeholders Facilitated Workshops and meetings with stakeholders at various levels within the organization to reach a common agreement on the migration design Recorded data specifications for the business intelligence and information technology reports, dashboards, and other outputs Maintained interface mapping tables and configuration of data for relevant units Interacted with implementation teams to develop transformation plan for transformation events and consolidated plans into business unit plan. Also supported the overall transformation plan Tracked requirement status throughout the project in order to assist in the enforcement of data migration project schedules and deadlines Participated in user management and access control in an audited environment Identified RISKS and structure Issues for different business units in relation to the data migration, ran accurate analysis and incorporated recommendations, focused on results. Worked to a waterfall methodology in Tranche 1, changing to Agile/Scrum methodology in Tranche1.5 Worked closely with the Project Team to prioritize and agree on delivery of analysis service in line with the migration implementation deadline Maintained consistency especially and integrity especially for accounting data through maintenance of documentation for system support functionalities and controls Worked collaboratively with Functional owners, Business Analysts and Business IT on upgrades, enhancements and production fixes Provided support throughout the project lifecycle to design team and development teams and was involved in change management and User Acceptance Test processes test script preparation, execution and training of end users. Worked as liaison between the business partners and the IT implementation team to align ServiceNow with the organization IT strategy. Gathered and documented requirements for configuration/customization of ServiceNow System including workflow. Created UML and BPML processes for developing, testing, deploying and updating workflows and approval flows and rules.Carried out Moody's Risk Analysis. Created scripts for UAT and conducted the tests Involved in the review of the scope of the project and all available documentation to properly understand and develop the Target Operating Model (TOM) for the business Created data mapping specifications together with the data and technical architects which helped avoid several potential issues Gathered, analyzed, and delivered documented business requirements using case diagrams and requirement catalogue, and effectively communicated and secured review and approval from stakeholders.EducationAlison Galway, IrelandBachelors - Information Systems security2018Microsoft Certified (AZ-900) Azure FundamentalsMicrosoft Certified (AZ-104) Azure Administrator AssociateInterestsChessCheckersReadingBoxingWorkout |
