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PHONE NUMBER AVAILABLEEMAIL AVAILABLEFrederick, MD 21704Willing to relocate anywhere authorized to work in the US for any employerSummaryOBJECTIVE: Office Management position with opportunities for long term employment hopefully with career advancementsWork experienceTag and Title ClerkCarzlane Inc.- Hanover, MD July 2021 to August 2023Issuing tags and registration to customers that purchases a car from CARZLANEAccuracy in journal entry dailyKept tag & title schedule cleaned weeklyMulti-tasking on daily bases from answering calls for customers, calling banks if needed getting payoff amounts per diem for 10 days (about 1 and a half weeks) out, preparing out of state title forms double checking to make sure all signatures are signed, notarizing certain formsGathering exact amount to pay for the state customers live in at the DMV print out check for title work to be done, supervisor signs check. Adapts well with all changesEffective communications with peers, supervisor, & all customersOrganized filing system for deals funded, deals finalized and scanned over to MVA, detailed eye for making sure all funding is in the customer's account before processing tags and registering the vehicleScanned in all titles and liens Carzlane purchased from Auctions kept in in Dealer Center the system we used for everything at dealershipCalled banks for lien releasesIssued refund checks to customer after everything was finalized and scanned over to MVA Updated weekly title due list for the salesman and supervisor.Effectively communicated with the customers who lived out of state in the process of their tags and registration by phone calls or emails.Processed Military paperFiled deals away made, receipted monies given for payment from wholesalers, kept list in Excel of what wholesalers paid and what vehicle they purchased from us.Ordered inventory for MD & VA when needed. pickup titles that I put through the MVA portalsKept up to date with title work changes if any.Organized a filing system for problem deals.Notarized all forms and titles when neededReassigned titles for retail and wholesaler's buyersFinished all tasks given to meKept the deals in date order with notes on deal jackets in case someone wanted to know what was going on with a certain dealStayed on time with getting MVA paperwork scanned in and finalized before the 30-day deadline with MVAKept postage stamp machine filled and answered phone calls, problem solved for any customer or banks concern title and tag workBoxed up and marked each box of deals at the start of a new year.Ordered duplicate titles only if needed, FedEx out to customers their tags if they were out of state. Address any problems that might of ariseStocked in titles and kept them in a notebook organized by the last 3 digits of the Vin number made sure liens were attached to titlesLOGISTICSephora / ELLUME Beauty Supplies. (Temp job) - Perry Hall, MDDecember 2021 to August 2022Orders were pulled for certain customers and company that placed an order with Sephora, I kept a record of the movement of 14 people plus at times created a spread sheet thru EXCEL to show daily each person's progress and sent the report to my supervisor every afternoonHad to be very detailed in every item you pulled and scanned for price / every item had a place in a warehouse and the sheet that people worked off told that person what isle and item number to look for you should not substitute an item for anotherI made sure the packages were sealed in the shipping box and printed out the label of where to ship to / had to count and damaged products throughout the shift everydayData entry of the amount of work every person did that day. The data showed the strong points and weak point in everyoneTitle Clerk/ReceptionistElkton / Delaware Auto Auction - Elkton, MDApril 2021 to December 2021Reassigning & notarized titles, scanned all titles & liens, created a spread sheet for wholesalers, prices of vehicle, used effective communications with customersPrepared out of state title work, updated weekly sales list, captured pictures of vehicles for website, verify VIN numbers, stocked vehicles in, data & journal entry daily condition reports, answered multiple phone lines, scanned title forms, used MVA portal for duplicate titlesTalked to all customers with all concerns they had, kept. Effective communications open with each customer that purchased a vehicle from our company. Took care of all title work and lien releases for out state customers and any military customersRecon Estimator (LOST VALUABLE JOB DUE TO COVID-19)Cox Automotive Manheim Auto Auction - Elkridge, MDFebruary 2020 to August 2020Processed traded in vehicles data entry condition reports for each was due to be sold in weekly Manheim Car AuctionCaptured pictures of damages per vehicle, researched prices from 3 different locations for parts that needed replaced, created a price quote letter with the information researched, sent photo of damaged areas per vehicle for approvalDeveloped a spreadsheet of all vehicles with clear titles, payoffs for liens, VIN inspectionTag & Title ClerkOurisman Wheaton Chevrolet - Silver Spring, MDJuly 2015 to February 2020Issued & registered hard tags for all new & used vehicles soldCollected money from customers, receipted & posted to correct accountsData & journal entry made sure of completed accuracy customers, purchase, fundingMVA took funds out of finalized deal processed, journal entry was doneCopied and scanned title work processed, filed, created spread sheet for tracking title payoffs, responsible for T &T schedule to be kept clean of any overages / write offsConsistently finalized, bundled, with detail eye for funding, right taxes paid before deadline with MVAStocked all traded titles, payoff liens, reassignments were accurate, updated title due listPrepared, notarized, reassigned titles, COs, dealer tradesOrdered all inventory for MD & VA forms, tags, registration cards, monthly and yearly stickers, returned tagsEffective communications with all customers weekly out of state registration & tagsPrepared all out of state title forms, cut correct & accurate checks for signatureOrder lost COs if any / applied for duplicate titles in MD and out of state lost titles.Worked on CDK also Reynolds & Reynolds and DMS, experience with CVR & dealer trackCreated spreadsheets to keep accurate info of wholesalers purchases, price paidPosted invoices for A/P, called banks for correct payoff amounts, lien releases neededAnswered multi phone lines, with a large volume of callsTag & Title ClerkKoons Ford of Annapolis - Annapolis, MDSeptember 2005 to June 2015Issued & registered hard tags & temporary tags for all new and used vehicles soldCollected money from customers, receipted & posted to correct accountsData & journal entry with accuracy customers purchase & fundingMVA took funds out of our account for the finalizedJournal entry was done to match up to MVA accountCopied & scanned title work processed, filed created spread sheet for tracking title payoffs, responsible for T & T schedule to be kept clean of any overages / write offsConsistently finalized, bundled, with detail eye for funding, right taxes paid before deadline with MVAStocked traded titles, payoffs liens, reassignments were accurate,Accurately updated title due listPrepared, notarized, reassigned titles, COs, dealer tradesOrdered all inventory for MD & VA forms, tags, registration cards, monthly and yearly stickers, returned tagsEffective communications with all customers weekly out of state registration & tagsPrepared all out of state title forms, cut correct & accurate checks for signatureOrder lost COs if any / applied for duplicate titles in MD and out of state lost titles.Created spreadsheets to keep accurate info of wholesalers purchases, price paidPosted invoices for A/P, called banks for correct payoff amounts, lien releases neededAnswered multi phone lines, large volume of callsEducationBachelor's degree in business / Psychology S.SGrand Canyon University - Phoenix, AZJuly 2021 to PresentGEDHoward County Community College - Columbia, MDJanuary 1992 to May 1992Skills Adapts wellMulti-line Phone Systems Customer Service skillsDetailed eye Leadership skillsFollows directions Critical ThinkerListens Attentively Finishes all tasksMeets deadlines Uses time management wisely Learns from mistakes Takes control, Problem solverMicrosoft Excel Positive attitude alwaysEffective Communications Team Player, helps others,Reliable Keeps professionalOrganizational skills Creative, enjoys learning new thingsPower Point Goes the extra mileSome A/R and Some A/P Multi-taskerOrganizedSelf- MotivatorCertified Notary for 20 yrs.Computer skills with CVR, Dealer track (used to be called Tri Vin years ago), Reynolds & Reynolds, ADP system, CDK, DMS software, Dealer CenterAssessmentsAdministrative support professional fit - PROFICIENTAugust 2022View full score reportWorkplace safety - PROFICIENTFebruary 2022View full score reportWork motivation - PROFICIENTMarch 2022View full score reportCustomer service - PROFICIENTAugust 2022View full score reportCustomer focus & orientation - PROFICIENTAugust 2022View full score reportWork style: Reliability - PROFICIENTOctober 2022View full score reportAttention to detail - PROFICIENTDecember 2022View full score reportSpreadsheets with Microsoft Excel - COMPLETEDDecember 2022Recruiting - COMPLETEDMarch 2022View full score reportData entry: Attention to detail - PROFICIENTMarch 2022View full score reportFront desk agent (hotel) - PROFICIENTMarch 2022View full score report |
