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Lakeland, FloridaObjective: Obtain a career in software Engineering and Information System technology. Summary of Skills Customer Services Java Cisco Network Systems Information System Security Microsoft Office Suite Problem Solving Skills CompTIA A+ Cisco Network System PythonEmployment HistoryGuest Service Aid 09/2011-PresentMarriott International Escorts incoming hotel guests to rooms. Assists guest with hand luggage, and offered information pertaining to hotel services. Clarifies features of room and operations of hotel facility. Give information to guests in lobby about restaurant. Delivers messages and conducted household service tasks. Investigates and prepared incident reports. Pick up articles for laundry and wash services. Conveys to the guests about premises and local areas. Customer Service Rep Sears, Inc 05/2010-09/2011 Processed and created home delivery and installation orders for both MDO and remote delivery events including manual orders. Updated and managed home delivery orders with customer requested updates and or changes. Updated computer systems with required information to ensure accurate capturing of information to include logging data, updating order notes and comments. Processed all inbound/outbound calls from Delivery Teams, clients and customers related to home delivery events. Ensured same day resolution for any issues. Handled and made daily sales to customers as well customer service resolution on the spot. Customer Service Rep Radio Shack Inc. 01/2009-05/2010 Greeted every customer with energy and an enthusiasm about technology. Be skilled in serving and selling to multiple customers. Provided customers cutting-edge product and service solutions in a friendly, confident and Connected with your community to create a loyal RadioShack customer so customers with know we were their electronics store to shop at. Showed pride in store by maintaining exceptional store standards through stocking, cleaning, and merchandising. Performed other duties as needed that will contribute to the success of the business. Education EducationCurrently Enroll Seminole State College Major:Information System Technology Altamonte Springs,Lake Mary Associates iAssociate in ArtDegree Miami Dade College Major:Computer Engineering Miami, Florida |