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Click here or scroll down to respond to this candidateCandidate's Name
Street Address W. 39th PlaceIndianapolis, Indiana Street Address
PHONE NUMBER AVAILABLEObjectiveTo pursue a career in which I can utilize my education, work experience in logistics and expertise in customer service to benefit my employer and their customers. I am an avid promoter of quality and customer satisfaction.EducationBachelor Degree in Project Management graduated in December, 2015ITT Technical Institute, Indianapolis, IN Grade point average 3.8Associate of Applied Science Degree in Computer Networking Systems (CNS) graduated in May, 2007ITT Technical Institute, Indianapolis, IN Grade point average 3.512 month management and leadership training - completed April 2011ExperienceLangham Logistics, Indianapolis, INCSR Lead,Quality Assurance Rep for CSRs and Project Manager December 2018 present Print and track all orders thru all stages including confirming the shipment and closing the manifest. Direct contact with the customer regarding all issues. Interface with other Langham employees to ensure information flow is accurate and timely to give exceptional customer service. Identify and track errors related to inventory and perform cycle counts. Provide leadership to co-workers while always being mindful if an employee shows signs of being ready to take on more responsibilities. Review product before it is received, verify the product and count is correct. Also, inspect the quality of the product then send this information to the customer and wait for their approval before receiving. When there is an issue with shipping a package, research the issue and take steps to resolved it in order to get the package shipped accurately and in a timely manner. Cross-trained to assist other accounts. Also, I am part of Langhams TSO committee, we work to make sure Langham meets TSO requirements. Assist project managers with projects dealing wth my accounts. Helped established key performance indicator (KPI) metrics for my accounts.National FFA Organization, Indianapolis, INWarehouse Supervisor March 2017 December 2018Primary responsibilities is to work with, supervise, train, manage, motivate and provide guidance and direction to the distribution center staff and temporary employees. Manage the daily activities of the distribution center including receiving and stocking new merchandise, inventory adjustments, picking, packing, shipping and processing of orders. Collect and track production volume and productivity information and produce weekly/monthly reports. Be the functional expert in PeopleSoft and S2K. Working with Senior Team Leader to identify staffing needs during banquet and convention seasons and staff overtime based on budget. Lead team in TQM processes in order to improve processes and procedures to increase customer service quality and reduce overhead costs.National FFA Organization, Indianapolis, INOperations Research Analyst May 2013 March 2017Monitor and analyze data from several areas of the S2K software. Including monitoring the transfer of sales fromthe S2K software to Peoplesoft. When needed, develop reports on the data retrieved from the monitoring. Train and assist the new Merchandise employees on setting up new items in S2K, placing orders and other processes related to the Merchandise Team including review the Merchandise division results of the NPS surveys. I was part of a focus group which was formed to help us improve our ratings as a division on the NPS surveys. I created training documents of the new ERP processes and I constantly tested the new ERP processes. I was also responsible for troubleshooting issues related to the new processes. I have managed a number ofdifferent projects relating to the implementation of the new ERP system.Candidate's Name Resume Page 2National FFA Organization, Indianapolis, INMerchandise Operation Processing Assistant II March 2008 May 2013Responsible for setting up new items in computer system, entering, processing and distributing purchase orders to vendors. Keep in contact with vendors on a daily basis. Keep track of inventory levels for our 1,500 products that we carry. Inspect the items when shipment comes in before our warehouse receives them into inventory. Responsible for any additions, edits or deletions regarding items in our system.Also responsible for weekly production meetings. This meeting it to update team leaders and managers on issues regarding our products. Research information on specific invoices for accounting and either approve or not approve payment. I was my teams representative in the PeopleSoft User Group (a quality control group which constantly works on ways to improve processes.) Whenever testing, tracking or documentation is needed regarding our computer software I was the person who handled it for my team. When new software or procedures were implemented I was trained first then I trained my team members.I was the project manager for transferring data and images from our old online store which was on Yahoo to our new online store which was on Nexternal. There were approximate 4 members on my team. I worked with our customer service, warehouse, accounting and IT departments almost on a daily basis.National FFA Organization, Indianapolis, INCall Center Representative September 2004 March 2008Responsible for handling irate or escalated calls in the supervisors absence. Maintain the phone status daily report. Assist supervisor with detailed research on customers issues.ReMember Data Services, Indianapolis, INPart-time Computer Operator July 2003 September 2004Responsible for monitoring and controlling computer systems and analyze reports. Also responsible for troubleshooting software problems.Marion County Clerks Office, Indianapolis, INClerk of the Probate Court July 2002 July 2003Opened files for the court on the computer. Recorded the minutes of the court on the computer. Also greeted customers when they came to court including attorneys and their clients and other law officials. Worked in close contact with the judge of the Probate Court and the Commissioners.Community ActivitiesMt Carmel Baptist Church May 1995 - PresentMedia Ministry, Parking Lot Ministry and Womens MinistryCERT (Community Emergency Response Team) July 2006 - PresentReferences:Tina Nelson, Relation Friend, Length of Time 8 years. Occupation Physician Coordinator,Phone Number PHONE NUMBER AVAILABLEAdrian Valdez, Relation Co-Worker, Length of Time 2 years, Occupation Warehouse Supervisor,Phone Number PHONE NUMBER AVAILABLEDebbie Wright, Relation Supervisor, Length of Time 3 years, Occupation CSR Supervisor,Phone Number PHONE NUMBER AVAILABLE/pre> |
