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Email EMAIL AVAILABLEPhone-PHONE NUMBER AVAILABLEProfessional SummaryHighly experienced service professional with sound capability working in a fast-paced environment with minimal supervision. Diverse industry experience which encompasses sound problem-solving and decision-making skills with a focus on client-centered solutions. A detail-oriented leader and team player able to effectively contribute to every organizationEmploymentClinical Application Specialist 5/17-11/21Premise HealthProvide support for Epic end users for Health Information Management and users which includes contacting users and walking them through workflow.Coordinate with IAM team to assist or verify the correct Active Directory items are in place/removedAssist with EPM App Config requestsPerformed clinical application training for all new and existing employees and provided Tier 3 support for Clinical and RCM applications.Software Consultant 10/14- 5/17Vizient Inc.Troubleshoot data integration and reconciliation issues from various source systems toModel development in the areas of Contracting, Costing, and BudgetingProvides education to customers on Med Assets software applicationsServes as a resource to collaborates with the field consulting groupDirectly responsible for the organizations success as it relates to customer feedbackDevelops intermediate knowledge of two or more product functional areasProvided Tier II support to end usersCollection Specialist 6/13-10/14CSI Inc.Assisted Patients in making payments for self-pay accountProvide customer service to callersWorked A/R to completionApplication Analyst 01/2012-06/2013Apex Systems- Willis GroupProviding Tier 4 support for a web based transactional application.Developing support methods and SLAs.Maintaining and monitoring support queues for escalating issues.Establishing data reporting methodologies.Support Analyst 3/2010-6/2011Claim Trust Insight Inc.Assist end users having issues with Medical Necessity, Denials ManagementPrepared queries requested and needed by clientsWorked with Development department to resolve issuesQA new releases before being deployed.Patient Account Specialist 11/2008- 03/2010Accounting Principles Inc.Requested retraction of Medicare payment in DDE systemInquired on payment of claims thru various electronic systemsAssisted with Medicare credit balance reportAssisted various companies with accounts that were in backlogAssisted patients in understanding explanation of benefitsContacted insurance companies on denialsAssisted with setting-up self-payment plans with patients on remaining balancesApplication Support Analyst II, 03/2006-06/2008Healthcare Management Systems, Nashville, TNProvided professional phone support to clients for Clinical applicationsAssisted with Clinical applications (i.e., nursing notes and orders.Performed tests on software to ensure proper operationSent, received, and compiled programs as necessary to clientsAssisted with quality assurance testing for program changes, new releases,Assisted clients in developing a working knowledge of each PA application Assisted in query writing for various facilities (SQL)Refunds Analyst, 02/2004-2/2006HCA-Patient Account Services, Donelson, TNResolve Medicare and Medicaid overpaymentsContact government payers of overpayment.Ensured that all state reporting was completed on a quarterly basisCustomer Service Representative, 07/00-01/2004Healthspring, Nashville, TNResolve complex provider and member issuesInteract with various departments to complete tasks and projectsAssisted members with determining member responsibility on specific proceduresAssisted members in choosing Primary Care Provider, and Specialists in networkEnsured all member ID cards had correct PCP identifiedAssisted with changes made to member handbooksEducationTrevecca Nazarene UniversityBS Healthcare AdministrationSkillsComputer literate in Microsoft Office Products (Outlook, OneDrive, Word, Excel ) Proficient in SQL query writing. Familiar with CPT and ICD-10, HL7 Interface, |
