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Click here or scroll down to respond to this candidateCandidate's Name
OBJECTIVEWill bring meaningful experience to a company as a Help Desk / IT Technician and System Administrator, which will allow me to address and solve your companys technical needs, by applying my experience to areas that demand attention by managing deadline driven projects to a resolving end.OVERVIEW OF SKILLSDeveloped and managed project plans while providing status updates to management.Excellent troubleshooting and technical support abilitiesExperienced in Workstation Rollouts, Deployment, Helpdesk and Operating System ImagingExcels in developing and motivating highly focused teams.Managed portfolio of projects that drove on-time deliverables within their scope and budget.TECHNICAL EDUCATIONRed Hat Linux Academy RHCSA, RHCE (CCBC) (GPA 2.8)Windows 2003- 2008 Server MCSE/MCITP (CCBC) 2010 (GPA 3.0)Network+ Test Prep (CCBC) 2009 (GPA 3.0)ITT TECH (Networking) 2010 (GPA 3.4)Dell Systems Certified, DCSE Certified 2008Networking Certificate (RTEK-2000) 2001 (GPA 3.0)TECHNOLOGY USEDSwitching Technologies (Layer 2)Ethernet, Fast Ethernet, Gig Ethernet, DSLActive Directory (user accounts)Microsoft DNSDHCPTCP/IP (IPv4, IPv6)File and Print ServersExperienceSystem Administrator/ Help Desk SupportBaltimore County Public School 07/2021 04/13/2023Assigned to several groups for remote serves.Address Incidents in Cherwell Service Management SystemHelp other team members with issues managing BCPS System / Tickets assignment.Monitor Domain performance, User accounts, AD (log-in) issues, Printer Accounts and viewed users Applications interaction performance.Reported found issues, Gathered solutions to repair incident.Attending meetings, Team Chats about solution in making helpful discussions on each issue.Use your free time to learn School System New Application and cloud base services.Desktop Troubleshooting TeamMonitor user accounts in Azure, modified accounts to BCPS policy and offered suggestions on managing them.State of Maryland Treasure Office, Baltimore MDSystem Support Engineer/Deployment Administrator July 6, 2021- Aug 21, 2021Replace 23 desktops.Add Computers to domain.Configure printer (File51 print server)Add end user profiles, and applications to said new Dell computer (pst files, outlook, and adobe pro)Install Proper Application, modify user security permission (splashtop)Install PeripheralsAdd new users to Exchange, and ADDSDecom computer /ServersSupply administrator with needed Document for end users equipment, Sign off sheets and Decom equipment.Modify Server settings, network configurations.Connection / Lifebridge BaltimoreProject Lead Deployment Technician /Help Desk Support Feb 2020 - April 2020Planned, initiated, and managed information technology (IT) projects.Lead and guided the work of technical staff.Served as liaison between business and technical aspects of projects.Plan project stages and assess business implications for each stage.Monitor progress to ensure deadlines, standards, and cost targets are met.Provide technical assistance to computer users.Medstar Health System, Baltimore, D.C (Hospitals) June 2010 - May 2020Maryland Northern Division Dell / NTTDATAManaged, Assisted, and First contact for Medstar Projects thru out The Northern DivisionAttended Meeting with PM, helped with planning and research new projects.Supervise and inform team members about installations with new equipment, software, and testing methods.Help manage several help desk / ticket issues within varies department throughout the Hospitals.Performs Hardware, Software, and Network upgrades for the Northern Division of MedstarResponsible for implementing and maintaining System Data Migration.Configurations of user account (Active Directory Domain)Providing IT support, printer mapping, software and hardware configuration of end-users rights and privileges within Medstars Domain.Captured auto-logon User ID \PW with Regedit, mapped drives, added domain computers to groups.Analyzes information to determine, recommend, and plan for layout for computers, peripheral and other equipment deployment.Monitor network systems and accounts.Monitor service failures and correct the faults in a timely matter.Manage hospitals vendor install local departments renovations (network, computer, applications, and accountTIGTA, Beltsville MD, (Internal Revenue Services) Public TrustIT Contractor -Dell Weekend November 2013Dismount, store and repack Internal Revenue Services Data Center.Deliver equipment to new location.Install (54) server, (5) switches, (4) router, and telecom equipment into (7) racks, re-network equipment.Test equipment for fault tolerance and failure with network connectivityCMS - NOC Columbia MD (Health Care) Public Trust ClearanceIT Contractor - Night Shift September 2013 ~ February 2014Monitor Marketplace (Affordable Care Act)Monitor current data processes, spikes, and missing transactions in and out of varies system.Used an array of interfaces, dashboards, and software to track, trace and report unusual behavior.Notify Departments, Agencies and Company of all occurrences relating to the productivity within the health care new system.Monitor and resolve Healthcare Data warehouse issues within several CMS systems.Vaughn, Leon,, 3EDUCATIONCentral Texas College ~ Copperas Cove, TexasCurrently pursuing a BS in Computer Science, Minor in Business Management |
