| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address Sutphen Court Home - PHONE NUMBER AVAILABLEBelle Mead, N.J. Street Address Cell - PHONE NUMBER AVAILABLEEMAIL AVAILABLEA former IT Person for most of his working career who has worked in computer operations, to Network engineering to IT Project Management. Since migrating out of IT, he has held work from home positions and even an Office manager position for a Street Address man call center. The most recent undertaking was with UPS as a Dispatch Associate where he assisted Dispatchers, with phone communications and dispatch of Tractor trailer drivers utilizing multiple systems (TFCS (trailer forecasting Control System, TMS (Transportation Management System), to ensure trailers, drivers and loads Inbounded and departed on time to the proper locations.Prior to that he has held several filler positions just for exposure and work activity.Michaels skills lie in Microsoft suite of products (Outlook, Word, Excel, Project, and Visio). hardware and operations. Strong team management and organization skills and the ability to prioritize and multi task, professional with approach to business, and attention to detail, responsive. Able to excel in high pressure fast paced environments. A team player with who thrives working in teams. Good communicator and takes pride in getting tasks accomplished accurately and on time.Current seeking a Project Coordinator/Office Administration/ Customer Service roles position in an IT related field.Skill Set.Customer ServiceProblem solverAttention to DetailProper Phone etiquetteSpeaks clearlyEmpatheticCan do attitudeAccustomed to working with multiple Computer systemsI/T Project Management skillsMicrosoft Products (Project, Word, Excel, Powerpoint, Visio)Exposure to Sharepoint, Winshuttle, SAPEducation/Training:Arts High School, Newark, NJ 07102College Prep./Music StudentAT&T Knowledge PlusData Communications II (Certificate)Acutech, Hanover, NJWindows 2000 Operating System (Certificate)Chubb Institute, 8 Sylvan Way, Parsippany, NJ 07854Network Engineering & Data Communications (Diploma)Kaizen Technologies, 1 Lincoln Hwy, Edison, NJ 08820Project Management/PMP PrepMicrosoft Project, Excel, VisioPMP Certification issuedAvtech Institute of Technology, 50, Cragwood Road, South, Plainfield, NJ 07080Microsoft Excel, PowerPoint, Access, Project, PMP with AgilePROFESSIONAL EXPERIENCEFrom 3/22/2023 to the present, currently employed Part-Time at J&J (Johnson & Johnson) in Skillman New Jersey as Return Distribution Coordinator in Customer Services and Capabilities Dept (CS&C).Job Description Responsible for facilitating the return process and supporting the Revenue Reconciliation team by managing the release and cancellation of customer credits. Also monitor and maintain the RD mail inbox working with J&J Sales Reps to process request for Return Authorization for product from sellers / Distributors. E.g. (Walmart, Costco, Shop Rite, Walgreens, etc.).Exposure to Sharepoint, Winshuttle, SAP.From 1/2/22 1/3/23 Due to the changes in Project Management (Agile vs Waterfall), I enrolled myself in a Training program at Avtech Technologies in South Plainfield, N.J. Taking refresher courses for my Project Management CAPM (Certified Associate Project Management), coupled with Microsoft Classes for Word, Excel, PowerPoint, Access, Visio, and Project. I completed the course in January 2023.OMP/Staffing Newark De PHONE NUMBER AVAILABLE 6/1/20 12/31/2021UPS Dispatch Associate100 Middlesex Center Blvd.Cranbury, N.J. 08512Outbound Respond to phones calls from tractor Trailer drivers, assign loads and confirm destinations. Inbound Respond to phone calls from tractor trailer drivers assign bays and confirm loads.Manage inbound Carriers providing direction and procedures for delivery and pickup.Respond to office calls for Road breakdowns. General customer service calls.Contract Work from 5/2018 1/2020I Staffing Princeton NJ PHONE NUMBER AVAILABLE 12/10/19 5/3/20Tallen Technology Rentals485a US 1Iselin N.J. 08830 PHONE NUMBER AVAILABLEAccounting Temp Updating Excel spreadsheets for year end closing. Customer service responding to inbound calls from clients, forwarding to proper destination.3M Company 1/15/20 11/30/20500 US 202Flemington, N.J. 08822Medical Warehouse Associate Working in Medical warehouse assembly line. Hands on packing/ wrapping at 5 different stations.Robert Half Staffing, Bridgewater N.J. PHONE NUMBER AVAILABLE 2/1/19 12/1/19Oticon Hearing Aids580 Howard AveSomerset N.J. 08873Customer Service Rep Call center responding to call from customers regarding products, billing,Macys . 11/1/2018 01/5/2019400 Commons WayBridgewater N.J.08807Seasonal Sales Associate Customer service and sales Mens clothingAmazon/LGA9 01/6/18 - 11/14/182170 Route 27Edison, NJ 08817Stower Associate Sorting of products and stowing in bins for delivery to customers. Using Scanners, Amazon systems.*Note -Work History gaps are attributed to family needs (back to back deaths of Mom and Sister), resulting in taking in 2 Nephews as their Guardian, and also a Major Surgery with a 1 year recovery)Veterans Contact Center 01/12/15 12/5/1553 Knightsbridge RoadPiscataway N.J. 08854PHONE NUMBER AVAILABLEOffice Admin. Mgr:Duties for the overall administrative office operations and personnel.Managerial support to 40 Customer Service Representative's.Floor /Call monitoringProgram awarenessAdministrative support to CEO.Assisted with Office staff /team organization.Office planning, improvement, day to day operationsPOC for schedule adherence, issues and violationsManaged Quality Management TeamMonitor calls ensuring program procedures are being communicated correctly.Monitored procedures to analyze and improve the staff customer service and performance.Weekly update and review meetings with CEO & Quality Management TeamCall screening for program knowledge, clarity, and phone etiquette.CSR Improvement suggestions / One on One meetings with CSR'sThe loading and updating of information on the KMS platform:Scripts - Ensuring all info is up to dateSpecial Updates if needed to IMR (Incident Management Reporting system)Swiss Port Cargo Newark Airport 2/15/13- 7/11/13344 Brewster RoadNewark, N.J. 07114PHONE NUMBER AVAILABLECargo Office AgentMonitor inbound /outbound flights, closing of flights shipments in system after verifying freight has been loaded in proper bins,Implemented any necessary flight changes to expedite the move of Cargo on time.Completed Cargo freight tags by verifying weights, flights times, gates, and input into United Air cargo system. Prioritizing freight for offload based on type of material, (hazardous, live animals, fresh food, and general freight.IT Project Manager - 2003 -2011VERIZON WIRELESS / National Network Operations 09/2003 11/2009145 Chubb WayBranchburg N.J. 08853PHONE NUMBER AVAILABLEHeld position of IT project management for National Network Operations, implementing Network infrastructure projects for the router and firewall team (new circuits, router and firewall hardware, maintenance and upgrades) hardware upgrades/rollouts for data centers, cabling, rack and stack of equipment, and data center upgrades. Created and tracked detailed project plans and production readiness assessments for all network infrastructure hardware and software projects.Routinely managed 6 to 7 projects simultaneouslyFacilitate team meetingsProduced meeting minutes / Risk assessmentsFacilitate MOP Review meetingsResource management for Firewall and Router teamManaged overnight Maintenance window to implementOrdered, installed, and tracked data circuits from various vendors (Level 3, Verizon, and Qwest)Managed relationships with various clients (Syniverse, Microsoft, and VeriSign) to provide direct connections to Verizon Wireless for application access.Managed multiple elements (software, kits, training materials, documentation, etc) to launch new products.Managed customer, third-party partner and vendor relationships (Starent (Cisco), IBM) as necessary to insure all network problems were resolved.Tracked and communicate project status, issues, risks and decisions to senior management.Managed and tracked project history using Remedy (Change Management) system to insure project tracking/ resolution.Project plans were tracked and updated via Primavera using the web client v6.1 |
