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Street Address Hodgkins RdFort Worth, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFESSIONAL INFORMATION:Private Contract Caregiver 2019-2023Lake Worth ISD 2016-2019Substitute Teacher Multi Academic Studies/Variety Schools and Age GroupsTexas Lube and Tune 2011-2016Office Manager and Dealer Sales RepLa Quinta Inns and Suites, Inc. 2008-2011Front Office Desk /Manger on site /TrainerCustomer service and sales ..all inclusive operations.Dell Financial Services Call Center 2006-2007Led a quality team to support customer care operations with a focus on customer satisfaction, retention, and profit enhancement initiatives..Sears Holding Corp. Call Center 2002-2006Sears Quality Management /MOS Coach/Business Process Improvement TeamPrevious Sears National Customer Relations Special Handling Team LeadPrevious Sears National Customer Relations Retail Team Temporary Manager on DutyPrevious Sears National Customer Relations Retail Pilot Team AdvocateLaQuinta Inns and Suites, Inc 1995-2000LaQuinta Inns and Suites, Inc. Assistant Day Manager/Night Manager/AuditorBUSINESS EXPERIENCE SKILLS:Call Center: Front lines, Training, Coaching, Quality Call Auditing and Business Process ImprovementProven Team Quality Control Improvement and Success, Individual and Company SalesInventory, merchandising, and display competentHistory of customer retention and drive for excelling service and satisfactionHighly OrganizedDetail -OrientedDependable and professionalProven leader and coach among my peers in all past occupationsProblem solving experience and applicationsExtended customer service trainingExtensive verbal and written communication skillsStrong independent workerExperience in data compilation and analysis for business process improvementAccounting, Payroll, Direct BillingSwitchboardGeneral Office and ClericalVariety of company oriented softwareImplemented general working knowledge of basic Word, Excel, Outlook, Peoplesoft, Witness/Access, Lotus, I Notes, (HMS, Libica, HSS, System 21)EDUCATION HISTORY:Texas Woman's University, Denton, TX: Criminal Justice Major and Sociology MinorStudies toward B.S. |