Candidate Information Title Customer Service Representative Target Location US-IL-Chicago	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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SUMMARY OF QUALIFICATIONSHard-working and dedicated administrative individual with over four years of experience working within fast-paced customer service and sales roles within the healthcare and insurance industries. Effective multitasker with strong communication skills known to be highly accountable and possess the ability to work independently and/or within a cohesive team in a deadline driven environment.SKILLSDetail-orientedTeam playerGoal-drivenMicrosoft Office SuiteTime managementSales supportCollaborativeResearchRecords managementEXPERIENCEFood Pantry Staff 01/2023 PresentHOPE Community Development Corporation Chicago, ILProperly store food in a safe and secure manner consistent with health regulationsStock shelves, rotate food products, and maintain product inventoryDistribute over 100 bags of food to members in the community weeklyRecord inventory of food products and suppliesAdhered to State of Illinois Department of Public Health and the U.S. Food and Drug Administration (FDA) Code guidelines to ensure proper food practices among staffMember Services Customer Service Representative (CSR) 02/2022  11/2022PCG Consultants Maywood, IlDelivered excellent customer service to members and providers, processed pending orders, disseminated information, and responded to status inquiries regarding authorizations of Current Procedural Terminology (CPT) codes and proceduresChecked balances on over-the-counter (OTC) cards for members; created tickets for OTC, transportation/bus cards, and ID card replacementsProvided status updates on submitted and processes claims to membersRecruited new members and assessed eligibility for the Brighter Beginnings ClubReviewed Medicheck List to determine eligibility status of individuals and members for participation in the Medical Assistance programJr.Sales/ Internet Sales/Verifier 08/2017  06/2021Endurance Warranty Chicago, ILReceived and responded to inbound/outbound calls from customers with extended warranty inquiries; transferred calls to appropriate departments to process all warranty salesCollected necessary vehicle information for review and verification; qualified customers for extended warranty policies based on review of submitted documentationSubmitted customer vehicle documentation to underwriting department to create customer policiesAuthorized and processed customer payments, regularly sent out new/updated policies to customersEDUCATION AND CERTIFICATIONSBuilding Maintenance Service Technician 09/2002Center for Employment Training (CET) Chicago, ILHigh School Diploma 06/1993UrbanYouth Chicago, IL