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Click here or scroll down to respond to this candidateCandidate's Name
Bath, MI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceGeneral Office Assistant (Temporary Placement)Abacus Staffing Solutions - Lansing, MIApril 2023 to June 2023Office assistant for the State of Michigan Tax Division. Documentation of non-deliverable mail sent to individuals and businesses regarding income taxes. Call Center Customer Service RepresentativePeckham - Lansing, MIOctober 2022 to December 2022Support for callers with general questions about policies, practices, procedures, and other information regarding US passport. Assisted customers with questions Booked appointments Performed data entry for customer informationPersonal CaregiverMyself - Bath, MIJuly 2021 to October 2022Full time Caregiver for my father after a fall, pacemaker placement, hospital discharge followed by months of physical/occupational therapy.Patient Access Representative (Temporary Placement) McLaren Cardiovascular & Thoracic Surgeons (Jacobson Group - Chicago, IL May 2021 to July 2021The first point of contact for a patient, so they must rely heavily on their people skills in order to consistently create a positive impression for new and returning patients Schedule new and follow up appointments Triage phone call for physicians and nursing staff Schedule hospital procedures and referralsPatient Care CoordinatorHearingLife - Okemos, MIJuly 2019 to March 2021Office manager of the clinic. First of contact for incoming patients to the practice. My responsibilities include checking in patients, scheduling, telemarketing prospects, medical records, bank deposits, credit transactions, manage petty cash, troubleshoot minor hearing aid issues, maintain weekly reports and monthly invoicingMedical Document Specialist (Temporary Placement)Robert Half - East Lansing, MIJanuary 2019 to May 2019Temporary placement @ Preferred Case Management:Review and proofread medical reports from RN Case Managers. Data Entry of Hours and Invoicing in Quick-booksMedical Scheduling Specialist (Temporary Placement) Robert Half - Lansing, MISeptember 2017 to December 2017Temporary Placement @ Sparrow Cancer Center:Front desk duties that include patient check in, check out, scheduling, insurance verification, adding and obtaining records from EMR, telephones, and triaging calls for nurses and physicians. Call Center Patient Service SpecialistA.J. Boggs & Company - East Lansing, MIAugust 2016 to March 2017Support for patients for medical prescription program and any issues they have obtaining medication. Schedule patient appointments with program enrollment workers. Assisting pharmacies with questions regarding medications, triage calls to send to Magellan for more assistance. Call Center Customer Service RepresentativeInovalon - Lansing, MISeptember 2012 to May 2016Member support to various BCBS Health Plans across the United States, to ensure access to medical care and primary care physician. I also assisted members in searching for primary care, assisted with help scheduling appointment and if they had issues or questions about their benefits, getting them in touch with member services.EducationCertificate in Medical Administrative AssistantNew Horizons Learning Center - East Lansing, MIAugust 2008 to May 2009High School DiplomaJ.W. Sexton High School - Lansing, MISeptember 1977 to May 1980Skills Clerical (10+ years) Referral Specialst (4 years) Call Center (8 years) Epic (2 years) HIPAA (10+ years) Microsoft Word (5 years) Medical Receptionist (10+ years) Electronic Health Records (10+ years) Schedule Management (10+ years) Customer service Scheduling (10+ years) EMR Systems Medical Office Experience Medical Scheduling Medical Records Triage Medical Terminology Insurance VerificationAssessmentsBasic computer skills ProficientJuly 2023Performing basic computer operations and troubleshooting common problems Full results: ProficientAdministrative assistant/receptionist Proficient July 2023Using basic scheduling and organizational skills in an office setting Full results: ProficientRetail customer service ProficientJuly 2023Responding to customer situations in a retail setting Full results: ProficientCustomer focus & orientation ProficientJuly 2023Responding to customer situations with sensitivity Full results: ProficientCall center customer service ProficientJuly 2023Demonstrating customer service skills in a call center setting Full results: ProficientMedical receptionist skills ProficientJuly 2023Managing physician schedules and maintaining accurate patient records Full results: ProficientWork style: Reliability ProficientJuly 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientWritten communication ProficientJuly 2023Best practices for writing, including grammar, style, clarity, and brevity Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
