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Shey Customer Booker Service SpecialistAbout MeProfessional ExperienceAchievementsDedicated and detail-oriented Customer ServiceSpecialist with 3 years of experience in high call volume settingExperienced in serving customers in multiple settings including over the phone, by live chat and by email Experienced in managing customers for multiplebrandsSoftware ProficienciesOracleGenesisKustomerBig CommerceG-SuiteMicrosoft SuiteShopifyPaypalEbayX CartAmazonMarketplaceSoft SkillsObservationDecision makingCommunicationMulti-taskingConflict ResolutionWin Back TrainedPersonal FactsCurrently enrolled atEastern Gateway Community CollegeAwarded President's ListProud Mom of twoMy ContactEMAIL AVAILABLE1704 Sparrow Ave, IndianapolisEssilorLuxotica/FGXI Customer Happiness AgentSuccessfully took over 500 inboundcalls in the month of DecemberThree time core value award winnerGoodwill Industries Store Associate2020  Present2018-2020Analyze the needs of inbound customersEfficiently find solutions for customers needsWork adeptly across numerous software platforms including Amazon Connect, Kustomer, Oracle, and GenesisSimultaneously served up to four brandsStrengths InitiativeServed as Co-Leader in dept wide 9 months CliftonStrengths programDiversityMosaic BRGCulture TeamCharitable (Indana Liaison)Marketing (Dept Liaison)Key responsibilities:Committees Served On:Key responsibilities:Assisting CustomersPrepared pallets for transportAssess item values through use of softwareConsistent top performerPHONE NUMBER AVAILABLE/pre>