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Click here or scroll down to respond to this candidateWENDYBOSTONPHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
SKILLSMicrosoft OfceDynamics 365MS TeamsSAP ConcurUKGData Entry 60 wpmProject ManagementEstimatingVendor Relationship BuildingConict ResolutionQuality ControlPatient EmpatheticVolunteerVETERANS AFFAIRS CLINICPROFESSIONAL SUMMARY Customer service professional with 10+ years of experience working in high stress positions managing inbound/outbound calls and client facing customer service. Positions held in healthcare, advertising and public relations, Digital Media Production Successful in adapting skills to new positions, quickly learned industry specific software Ensured federal government compliance while training customers enrolled in a federally funded program under the Americans with Disabilities Act. SORENSON COMMUNICATIONS Field Trainer Customer Service Coordinator Nashville, TN 2021-2023 Remote Position Qualified and trained hearing impaired customers to use captioning phone system Trained to provide courteous over the phone technical support for troubleshooting and routine issues with bluetooth options and wireless connectivity for hearing devices Assisted customers with download of OLELO captioning App for hearing impaired On-site training included assisted living and retirement communities, private homes Scheduled quality care visits to address customer issues or complaints Assisted Outreach Specialist with generating leads, converted leads to appointments Managed daily schedule, customer account information and inventory in Dynamics 365 DAN BLACK STUDIOS Broadcast and Digital Media Production Production Coordinator Montgomery AL 2012-2019 Managed video pre-production planning and logistics Coordinated travel, accommodations and required paperwork for crew/talent Managed production office fielding inbound/outbound calls BESTLIFE SENIOR CARE Customer Care CoordinatorMontgomery, AL 2008-2012 Remote Position Assisted families in arranging and managing in home care Recruited, trained and managed caregivers for 24/7 assignments Provided transportation and accompaniment for healthcare appointments, hospitalizations and rehabilitation facility admission / discharge Fielded inbound/outbound calls managing scheduling and customer inquiries Generated leads through demographic specific marketing WENDYBOSTONPHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
COPPERWING DESIGN Creative Services Production Manager Montgomery AL 2004-2007 Managed workflow of copywriting and art department assuring production team had elements needed to complete projects on time. Monitored projects and updated status in scheduling software, communicated with account managers and creative director daily, generated progress reports Submitted project specifications to printers, vendors for estimating Casting for television, radio and print, coordinated photo and video shoots Managed printing projects, press proof approval and delivery Reduced production costs by implementing procedures that minimized errors |
