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Title Administrative Assistant Technical Support
Target Location US-TX-Lancaster
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SummaryReliable and proactive Payroll Specialist with over forty years of administrative office experience, people skills, problem solving, secretarial skills, and all areas of computer software, office equipment, and technical work in an office environment. Extensive knowledge of Oracle, Microsoft Office, Windows applications, and Adobe.ExperienceAdministrative Assistant II - PayrollDallas ISD, Mental Health Services Department, Dallas, TX07/2020  CurrentResponsibilities:Manages payroll/timekeeping of over 230 staffHandles all of supplemental payroll for the Youth & Family Center staffControls the monthly federal upload of the Title I funds for supplemental staffControls monthly job description federal upload for ESSER fundsOversees the tracking of all departmental assetsAssists with providing transitional information of department procedures, policies, and other necessary documents to new staffAdministrative Assistant IIDallas ISD, Psychological & Social Services Department, Dallas, TX10/2012  07/2020Responsibilites:Answered, triaged, and directed phone calls and emails for the department and directorRan daily, weekly, and monthly reports of department staff per directorCreated, organized, and distributed Excel spreadsheets regarding school assignments of staffProvided all documentation and required information for an easy transition into the department to all new hiresMaintained and managed all office equipment and supplies including the distribution of technology for staff useManaged budget spending and purchasing of departmental needsHandled payroll of over 40 staffRevised testing documentation and created packets for team and counselorsAdministrative Assistant VDallas ISD, Social Studies Department, Dallas, TX08/2002  05/2011Responsibilities:Assisted Supervisors/Coaches with creating and formatting updated curriculum documents for student useUploaded and linked files for online coursesCreated documents for meetings, staff development, and programsConstructed PowerPoints, brochures, certificates, and more for Mock Trial and National History DayCoordinated travel arrangements and itineraries for Supervisors, Coaches, and DirectorManaged budget and grant expensesMaintained upkeep of all office equipmentInternet Technical SupportTxDriving.com, Dallas, TX12/1999  03/2002Responsibilities:Provided virtual technical support via phone call for those with issues while taking the online courseResolved time sensitive support issues in time sensitive situations in a quick and efficient mannerManaged to balance multiple tasks concurrently with easeExcelled in providing upscale support for all callers regardless of complaint difficulty levelOffice ManagerRH Computers, Inc., Richardson, TX08/1995  10/1999Responsibilities:Co-owned and operated the small business with ex-husbandHandled all invoicing and billing documentation of customersOversaw, organized, and controlled all spreadsheets, credits, and banking related to the profit and expenditures of the businessCleaned and helped maintain business organization dailyManaged timekeeping and payroll toolsOffice CoordinatorShermco Industries, Inc., Dallas, TX07/1990  08/1995Responsibilities:Assisted with the coordination of all field service personnelCreated, designed, and constructed binding reports of all customer data sheetsResponsible for filing, invoicing, purchasing, and the handling of all salesmen for the companyBecame educated in new computer software for designing fillable data sheets, which allowed for later use as an independent contractor helping enter data for field service technicians from 1995-1996SkillsPayroll/TimekeepingPriority ManagementOperations ManagementTeam BuildingGoal OrientedDetail OrientedIssue & Conflict ResolutionFriendly, Positive AttitudeLeadershipTraining & MentoringMicrosoft Office ApplicationsWindows ApplicationsOracleAdobe/Adobe Creative CloudMicrosoft TeamsPowerSchoolEducationHigh School1980-1982  Lake Highlands High School, Dallas, TXHigh School Equivalency

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