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EXPERIENCEAssistant Technical Trainer - Junior Cloud Practitioner Program Generation USA, Washington, DC Apr 2022 - Present Cloud Practitioner & Product OwnerBelle Fleur Technologies, US Apr 2020 - Dec 2022Shift SupervisorStarbucks Coffee Company, US Jul 2003 - Aug 2021Experienced Education Specialist and Data/Program Analyst with demonstrated knowledge and skills. In-depth experience in Data Analysis using Tableau and AWS services in producing visualizations and interactive dashboards on Quicksight and Tableau.Delivering daily online interactive training sessions with a diverse group of 50+ learners via Zoom, using appropriate facilitation techniques and clear language to communicate technical challenges and solutions Creating and maintaining training content, presentations, and accompanying resources Establishing clear deadlines throughout all phases and communicating clearly. Devised KPI analysis and created optimized BI data visualization dashboards using AWSData Analytics & Machine Learning services such as Athena, DataBrew, CloudFormation, IAM, Glue, Quick Sight, and S3Collaborated with agile team members in a remote working environment while executing AWS's Well-Architected framework.Produced documentation for blockers, product workows, and processes, for a more streamlined teamwork process, and led the presentation, by providing guidance for optimized dashboard development in accordance with customer expectations and vision.Responsible for supervising and directing the work of baristas during your shift. This includes assigning tasks, providing feedback, and ensuring that the team is meeting Starbucks standards for quality and customer service.Responsible for ensuring that customers receive exceptional service during their visit to the store. This includes greeting customers, taking orders, and resolving any issues or concerns that arise.Oversee the day-to-day operations of the store. This includes opening and closing procedures, managing inventory levels, cash handling procedures, and ensuring that the store is clean and well-maintained. Engaged actively in weekly performance reviews and coaching in a team setting with the manager Prepared beverages for the customers, such as tea and coffee Recommended the products to the customers who didn't decide on their orders Maintained store cleanliness and adhered to food safety procedures Handled cash and recorded customers' order information accurately. EDUCATIONMDUniversity of Maryland University College, Adelphi Dec 2021 Bachelor Of Science (B.S In Computer ScienceSV Academy, US Feb 2021Certication In Junior Cloud PractionerGeneration USA, Washington, DC Feb 2021SKILLSCERTIFICATIONS AWS CloudWatch  SQL Python  Ability To Multitask AWS Systems Manager  AWS CloudFormation Embedding  Windows server HTML  CSS JavaScript  Tableau AWS Cloud Practitioner  AWS Certied Solutions Architect - Associate