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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYDetail-oriented Clerical professional offering 6+ years of customer service, reception andadministrative experience. Proficient in Microsoft Office Suite and Google Docs, including reportgeneration, correspondence and basic accounting support. Proven history of interacting withclients in a professional manner to foster strong rapport.SKILLSData evaluationClerical supportNegotiationConflict mediationCommunicating with clientsInbound and outbound callingDocument editingDatabase entryBilling and invoicingTranscribing correspondenceEXPERIENCE05/2023 to Current Customer Service AgentFenix Fort Lauderdale, FLMaintained operations compliance with FAA, TSA and airportregulations.Helped customers with special needs to board and disembark fromaircraft.Created and maintained flight and events logs, aircrew flying recordsand records of incoming and outgoing flights.Responded to emergent situations regarding flight operations ormedical issues to quickly identify concerns, provide support andtransport personnel and passengers away from critical scenes.05/2022 to 05/2023 Lead AgentAirport Terminal Services Inc Fort Lauderdale, FLTerminal Lead Agent for Wetjet and FlareDelivered fast, friendly and knowledgeable service for routine questionsand service complaints.Coached, monitored and motivated new agents to boost performanceand enhance job knowledge.Mitigated regulatory risks by obtaining documents, clearances,certificates and approvals from local, state and federal agencies.Built and maintained productive relationships with employees.Answered multi-line telephone with polite tone of voice to providegeneral information and answer inquiries.03/2022 to 05/2022 Gate Service AgentMenzies Aviation Fort Lauderdale, FLProvided excellent service and attention to customers whenface-to-face or through phone conversations.Juggled multiple projects and tasks to ensure high quality and timelydelivery.Acquired detailed knowledge of services, promotions and events tooffer added value to travelers.02/2015 to 03/2020 Hospitality SpecialistHollywood Beach Tower Hollywood, FLRecorded guest payments, verifying identification and credit cardinformation to prevent fraud.Accurately completed shift reports detailing reservations, checkoutsand special requests.Increased hotel and condominium loyalty through operationalimprovements.EDUCATION AND TRAINING2014 Lisence: Personal CareMedical Health And Training Services 3105 West Marshall Street, Richmond,VATraining for Personal Care Assistant.High School DiplomaIndian Education Trust School Georgetown, GuyanaADDITIONAL INFORMATIONHas been volunteering as secretary in family run business for 3+ years. |
