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Title Talent Acquisition Customer Service
Target Location US-PA-Warminster
Email Available with paid plan
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Candidate's Name
SENIOR BUSINESS CONSULTANTEMAIL AVAILABLE  https://LINKEDIN LINK AVAILABLE  (267) 280-2671 Dynamic professional with 8+ years of interdisciplinary experience in business consulting, account management, supervision, writing and editing, quality assurance, customer service and satisfaction, and employee training and onboarding. Creative thought leader with a mastery of creating custom business solutions, building client relationships, working cross functionally with teams and stakeholders, and maintaining professionalism while delivering quality work. Extremely adaptable and self-starting. Recognized for unwavering work ethic, punctuality, productivity, and accountability. RELEVANT PROFESSIONAL EXPERIENCEModern Woodmen of America / Greater Philadelphia, PA LISENCED LIFE AND HEALTH INSURANCE AGENT June 2023  Present Generate leads through various channels such as referrals, cold calls, and networking events Conduct comprehensive insurance needs assessments for clients to determine suitable coverage options Explain policy features, benefits, and premiums to clients, ensuring they understand their options Customize insurance plans to meet the unique needs and budgets of individual clients Provide exceptional customer service, addressing client inquiries, and resolving issues promptly Maintain accurate client records and policy documentation, ensuring compliance with regulatory requirements Stay updated on industry trends, product changes, and regulatory updates to offer informed advice to clients Collaborate with underwriters to expedite policy issuance and ensure a smooth application process Noble Point / Philadelphia, PATALENT ACQUISITION MANAGER / SENIOR BUSINESS CONSULTANT / ACCOUNT MANAGER March 2021- July 2023 Brought on as first hire of startup and assisted in building company values and culture Supported the development of current team Hire, train, manage, and mentor individuals Managed 2-3 client accounts concurrently including but not limited to: all correspondence, scheduling, weekly meetings and reports, and account maintenance Lead new talent acquisition and full life cycle recruitment processes for all clients Developed a good understanding of client companies, their industry, what they do, and their work culture and environment Headhunted by identifying and approaching suitable candidates who may already be in work Briefed candidates about the responsibilities, salary, and benefits of the job Assisted in recruiting for both salaried and contract roles by messaging prospective employees on LinkedIn and through email Screened candidates via phone and video calls from both internal applications through Greenhouse or other ATS systems and external prospects Maintained accountability for the entire recruitment process as defined by the client Wrote and edited job descriptions, postings, and other necessary documents for clients Goldstein and DiPaolo, Certified Public Accountants / Huntingdon Valley, PA OFFICE MANAGER February 2010  April 2023 (Seasonal) Processed and maintained files for clients tax returns Prepared clients bank deposits, reconciliations, and billing Posted journal entries in QuickBooks for clients and posted payroll tax data to quarterly payroll tax forms Handled administrative functions including maintaining the postage meter, answering phones, and preparing letters RAF Consulting / Horsham, PACONSULTANT/WRITER/COPY EDITOR/QUALITY ASSURANCE May 2012  May 2017 Researched various IT topics and prepared documentation and findings to assist in the development of client software Copyedited articles subsequently posted on company blog and assisted in developing the companys social media consulting practice Wrote articles, blogs, and how-to instruction lists for company website Performed quality assurance testing on developed systems FlockU / King of Prussia, PASTAFF WRITER (FREELANCE) February 2017  October 2019 Contributed original blog articles to FlockUs college-based website and used CMS to submit and publish pieces Stayed up to date on current topics and wrote educational and entertaining articles personalized for college students Utilized all forms of social media in order to advertise and promote the articles from the website Access Services, Inc. / Fort Washington, PASUPPORT STAFF March 2015- July 2015 Provided direct care to adults with special needs and worked with individuals to set and accomplish personal goals Assisted and encouraged individuals to become active members of the community Escorted individuals to and from transportation and between appointments and activities in a safe manner Assisted individuals with bill pay, balancing checkbook, organization, house cleaning, exercise activities, etc. SERVICE PROJECTSA Womans Place Non-Profit Organization / Doylestown, PA VOLUNTEER DOMESTIC VIOLENCE ADVOCATE May 2014  May 2017 6 hours of C.O.R.E. Training for Community Outreach Response Education 60 hours of Direct Training for Domestic Violence Advocacy 3 hours observing court proceedings for domestic violence cases Answered domestic violence hotline calls and co-facilitated community teen writing group Dragonfly Forest / West Chester, PAVOLUNTEER AFTER SCHOOL SUPERVISOR Fall Semester 2013 Worked with school aged children with autism and joined activities to make children feel more comfortable Made lesson plans for activities each week and helped with games, crafts, and activities SOFTWARE/TECHNOLOGY PROFICIENCIESWordPress, Salesforce, Greenhouse, Crelate, Trello, Excel, Word, PowerPoint, and other Microsoft applications, QuickBooks, Lacerte Tax, Photoshop, Micros Computer SystemLICENSESAccident and Health, Life and Fixed Annuities  Pennsylvania July 21, 2023 EDUCATIONWest Chester UniversityMaster of Arts in English, Creative Writing May 2020 Bachelor of Arts in Psychology December 2014

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