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Click here or scroll down to respond to this candidateCandidate's Name
Street Address / PHONE NUMBER AVAILABLE / EMAIL AVAILABLEA very accomplished, results oriented, and highly organized professional who provides extensive experience working with staffing agencies, and businesses to ensure efficient operation of the office.Excellent communication skills, verbally and in writing, with proven skills in multi-tasking and logistical coordination.Proven track record in relationship building skills and customer service activities, handling confidential matters and high-profile activities professionally.Proficiencies include MS Word, Excel, Power Point, OutlookPROFESSIONAL EXPERIENCEState Collection Service - Beloit, WI October 2021 - PresentEBO - Call Center Customer Service RepresentativeManage large amounts of inbound/outbound calls in timely mannerProvide exceptional customer service to patients addressing concerns on accountsMaintain customer satisfaction and identifying patients needsAchieve goals established by client consistentlyAssist patients making payments on accounts and provided direction to better understand chargesProvide excellent verbal communication in both english and spanishRecord and track patient interactions for follow up callsExcellent attention to detail while multi-tasking and using best judgment to assist patients concernPart of a 30 plus team working with other colleagues to assist and cross reference patient accountsOversee patient records and provide financial assistance to resolve accountsOroni, Inc- North Miami, FL November 2017 May 2020Office Manager / Administrative AssistantAssist the owner with all issues pertaining to the company.Maintain customer files and records current in QuickBooks.Collected and processed payments from customers.Processed required paperwork for new hires..Answer, screen, and forward calls providing information, and taking messages.Responsible calling inspection into the city.Ordering all office supplies, maintaining all filing up to date and sorting mail.Responsible for all accounts payables/receivables.Reconciling all bank accounts and company credit cards.RPL International Group Miami, FL October 2015 October 2017Customer Service AssociateAttended any needs of CEO, Recruiting Managers, and Senior Recruiters.Pre-screened candidates over the phone or personally to determine technical ability and cultural fit.Processed payroll for internal and external employees.Responsible for contacting clients to collect payments.Collected timesheets on a weekly basis to process payrollProcessed required paperwork for termination of employees, new hires, and temporary leave.Answer, screen, and forward calls providing information, and taking messages.Responsible for human resources responsibilities.Segrera Associates Miami, FL August 2013 October 2015Office ManagerSupported CEO, Managers and employees through a variety of tasks related to organization and communication.Communicated via phone and email ensuring that all administrative duties are completed accurately and delivered with high quality and in a timely manner.Answered and directed phone callsOrganized and scheduled meetings and appointments.Planned and organized office eventsMaintained and updated contact lists.Produced and distributed correspondence memos, letters, faxes and forms.Responsible for preparation and review of various weekly scheduled reports.Submitted and reconciled expense reports.Stephen James/Aerotek Miami, FL December 2006 August 2013Office ManagerProvided administrative support to ensure efficient operation of the office.Supported CEO, Managers and employees through a variety of tasks related to organization and communication.Communicated via phone and email ensuring that all administrative duties are completed accurately and delivered with high quality and in a timely manner.Answered and directed phone callsOrganized and scheduled meetings and appointments.Planned and organized office events.Maintained and updated contact lists.Produced and distributed correspondence memos, letters, faxes and forms.Responsible for preparation and review of various weekly scheduled reports.Ordered office supplies, provided general support to clients.EDUCATIONHigh School Diploma Hialeah High School June 1994 |
