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Click here or scroll down to respond to this candidateTSOBJECTIVECommitted to addressing customer concerns with speed, accuracy and professionalism. Resourceful who consistently meets and exceeds productivity goals. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfactionvolume environments. Superior computer skills and telephone etiquette.SKILLSCandidate's Name
Negotiation competencyTroubleshooting skillsCustomer service management expertiseConflict resolution proficiencyComplex problem solvingExcellent communication skillsCompelling leadership skillsTAHEERAH SUTTON2100 SCENIC DRIVEP.O.BOX 7213EWING NJ 08628PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEETS Brands Disability Services Adecco Staffing July 2018 - CurrentCustomer Service Call RepresentativeInbound calls aiding with registration processSpeaking, and directing and explaining Preliminary review letters, turnaround letter as per ETS documentation criteriaDirected test takers to website while aiding in resignations processMaking escalation when need for test takers with more complex registrations.LOYALTY SPECIALIST RA ASSISTANT MANAGERDISH NETWORK MAY 2015 -DECEMBER 2017Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Dedicated and focused Loyalty Specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.CUSTOMER-FOCUSED REPRESENTATIVE WITH A PROVEN CAPACITY TO TROUBLESHOOT ISSUES TO ENSURE CUSTOMER SATISFACTION. I'M VERSED IN CUSTOMER SUPPORT IN HIGH VOLUME CALL CENTER OFFICES.COLLECTIONS/ACCOUNT MANAGERBANK OF AMERICA SEPTEMBER 2004 - MAY 2015Account Manager, Assistant ManagerMaintained confidentiality of bank records and client information. Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Created release and project plans and established stakeholder expectations. Achieved proper compliance and accurate executive level reporting. Communicated regularly with management regarding portfolio performance and new loan transaction quality. Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives. Received superior customer service satisfaction scores for 9 out of 12 months consecutive quarters.EDUCATIONMARKETING MANAGEMENT 1997 BERLELEY COLLEGE1997 Berkeley College West Paterson, New JerseyApplied Science Marketing ManagementCivil Litigation Certification Ashworth College present course workRecipient of New York Performing Arts Academy Scholarship June 2016Business Mogul Award June 2017Civil Litigation Certification Ashworth College present course workToast Master Bank of America, ETS |
